Revenue Cycle Content Specialist - Remote

About the Role

The Revenue Cycle Content Specialist will work closely with both Med-Metrix internal staff and external customers to assess, document, design, and deploy implementation processes across revenue cycle services. Strong candidates will support the project manager and operations team in creating standard operating procedures and implementation playbooks for new client implementations and documenting existing internal processes. Candidates should lead client discovery sessions, influence cross-functional teams, and possess a thorough understanding of revenue cycle processes across billing, follow-up, denials, cash posting, and customer service in the Professional Revenue Cycle environment.

Responsibilities

• Leads client discovery sessions to document existing revenue cycle processes and collaborates with operational leaders to develop detailed standard operating procedures.
• Supports new client implementations by documenting existing client processes for all areas of revenue cycle and translating documentation into implementation playbooks for hand-off to operations at go-live.
• Provides support to internal operations on strategic initiatives in documenting process optimizations.
• Works with stakeholders and project team to prioritize collected requirements.
• Escalates and communicates priorities, successes, and project risks to Project Management, Leadership, and client counterparts.
• Performs other duties as assigned.
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Understands and complies with Information Security and HIPAA policies and procedures at all times.
• Limits viewing of PHI to the absolute minimum as necessary to perform assigned duties.

Requirements

• 2+ years of operational or implementation experience in Healthcare Revenue Cycle preferred.
• Experience with Patient Accounting and/or Patient Access provider settings preferred.
• Experience working in an implementation or operational setting, preferably in a professional billing revenue cycle setting.
• Proficiency in Microsoft Office Suite, specifically Word, Excel, and Visio.
• Strong business writing skills with a demonstrated ability to drill down to key points in a complex problem and clearly articulate next steps.
• Ability to work well individually and in a rapidly changing environment.
• Energetic with a strong desire to learn.
• Experience working in a team-oriented, collaborative environment.
• High level of integrity and dependability with a strong sense of urgency and results-oriented mindset.
• Excellent written and verbal communication skills.
• Gracious and welcoming personality for customer service interaction.
• Strong interpersonal skills and ability to communicate well at all levels of the organization.
• Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

Working Conditions

• Ability to work a flexible schedule and outside of normal business hours as needed.
• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Physical Demands

• Occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computers, computer peripherals, and telephones; extend arms; kneel; talk and hear.

Mental Demands

• Must be able to follow directions, collaborate with others, and handle stress.

Work Environment

The noise level in the work environment is usually minimal.