Revenue Cycle Analyst, Full Time, First Shift

About the Role

Responsible for implementing and supporting designated software applications utilized in Patient Financial Services/Revenue Cycle areas in accordance with departmental standards and procedures. Acts as a liaison with IS&T and third-party vendors to apply system functionality and upgrades, including testing and validation. Develops and generates reports using various applications and analyzes report outcomes to maintain integrity and identify key strategic trends.

Location: Cincinnati, OH, United States

Responsibilities

• Supports third-party systems; maintains, troubleshoots, and acts as a liaison to vendors:
  • Provides documented solution alternatives to problems/issues to support offered solutions.
  • Executes application design changes according to established procedures.
  • Develops detailed, written, and inclusive application test plans.
  • Performs complete testing of software and validates application requirements are met.
  • Provides user training and/or support to customers, training, and operations staff.
  • Provides timely and accurate support to resolve application errors and user-reported problems.
  • Documents application requests using the Service Request system.
  • Acts as a resource/subject matter expert for UC Health Patient Financial Services and Revenue Cycle departments.
  • Assists in the evaluation of system hardware and software products.
• System Security Management:
  • Provides access to multiple applications and payer online software.
  • Utilizes Service Request system for documentation of requests and recording resolution.
  • Uses designed methods for monitoring, maintaining, and terminating user access.
  • Provides audit documentation of user security as required.
• System Definition:
  • Defines and designs system tables, parameters, and setup that optimizes application functionality.
  • Effectively interacts with vendors, UC Health IS&T, and end users to evaluate and implement products.
  • Provides information and designs for testing applications and contingency plans.
  • Provides timelines for all non-project enhancements.
  • Develops accurate application functional and technical specifications.
• Report Design and Production:
  • Designs ad-hoc reports to meet customer requests.
  • Utilizes report-scheduling software to automate reporting where applicable.
  • Provides maintenance support for all application tables or reports.
  • Checks, verifies, and processes standard application reports as required by end users.
• Customer Relationships:
  • Facilitates end-user meetings.
  • Develops consensus within user groups.
  • Encourages and displays actions that result in high client satisfaction or process improvements.
  • Provides effective written and verbal communication to end users.
  • Provides consults to end users.
• Assists in the implementation of new third-party systems that support the Revenue Cycle:
  • Assesses and escalates user requests and issues.
  • Assists with vendor and consultant activities.
  • Facilitates installation of new applications, application upgrades, and patches.
  • Works with programming teams on application development.
  • Provides consults to IT staff.
  • Provides training and assistance to PFS/Rev Cycle staff on new and/or upgraded applications.
• Project Support:
  • Provides task-level detail for project plans, including suggested schedules and skill set of team members required.
  • Provides accurate and timely status reports.
  • Documents and ensures timely resolution of project issues.
  • Coordinates effectively with team members and vendors.
  • Determines and manages workload priorities.
  • Raises issues to the appropriate level resource for projects.
• Performs other duties as assigned, including occasional backup for other application analysts.

Qualifications

• Minimum Required: High School Diploma or GED.
• Preferred Degree: Associate's Degree in Information Systems or similar.
• Epic Hospital Billing and/or Epic Clarity Data Model (or current Epic equivalent) certification preferred within one year.
• Minimum Required: Willing to certify, license, or graduate within 12 months.
• 1–2 years of equivalent experience.
• Preferred: 3–5 years of equivalent experience.