REVENUE COLLECTION OFFICER ASSOCIATE - 06172026-78653
State of Tennessee · Wilson County, TN · 3 wk ago
Accounting$44k/yrFull-time
Qualifications
- Graduation from an accredited college or university with a bachelor's degree.
- One year of full-time experience as an employee of the Collection Services Division of the Tennessee Department of Revenue performing tax related work.
- Professional experience in financial analysis or investigation, negotiation of delinquent payments, or full-time experience in the Tennessee Department of Revenue may substitute for the bachelor's degree on a year-for-year basis, to a maximum of four years.
Responsibilities
- Learns to determine what steps need to be taken to collect delinquent revenue through reviewing and negotiating payment options to delinquent taxpayers and/or business representatives within specified time frames, including processing payments.
- Learns to research, locate, and evaluate and/or re-evaluate taxpayer assets in support of tax collection actions and voluntary compliance.
- Learns to interact with and maintains confidentiality when communicating with financial institutions, attorneys, law enforcement officials, and representatives in other divisions in the process of researching, locating, and assisting taxpayers in collecting delinquent taxes.
- Learns to interpret and explain tax types as well as tax laws, rules, and regulations in order to answer general tax related questions and perform job functions.
- Learns procedures and best practices to resolve delinquent accounts by utilizing collection tools, which may include liens, garnishments, assessments and recommending field work.
- May be required to be comfortable around persons using firearms.
Competencies
- Communicates Effectively
- Decision Quality
- Ensures Accountability
- Manages Conflict
- Situational Adaptability
Knowledges
- Clerical
- Customer and Personal Service
- English Language
- Law and Government
- Public Safety and Security
Skills
- Active Learning and Listening
- Complex Problem Solving
- Negotiation
- Service Orientation
- Time Management
Abilities
- Deductive Reasoning
- Problem Sensitivity
- Selective Attention
- Speech Clarity
- Written Comprehension
Tools & Equipment
- Computer
- Phone/Headset
- Other standard office equipment