Revenue Billing Resource

Duties & Responsibilities

• Leads billing, cash collections, and accounts receivable best practices for assigned Home Health & Hospice agencies within the Portfolio.
• Creates accountability for billing and collection workflows, procedures, performance expectations, and standardized best practices for Billers and Billing Managers.
• Provides front-line support to Billers and Billing Managers, including billing questions, agency-specific collections efforts, payor or system issues, tools to monitor activity, and active billing support when appropriate.
• Provides short-term coverage for Billers during unexpected absences, onboarding, acquisitions, transitions, or critical operational disruptions while supporting a sustainable staffing solution.
• PARTNERS WITH EXECUTIVE DIRECTORS, REVENUE CYCLE PORTFOLIO LEADERS, BILLING MANAGERS, SERVICE CENTER RESOURCES, AND OTHER STAKEHOLDERS TO DELIVER TRAINING, REINFORCE STANDARD WORK, AND MONITOR ADOPTION OF BEST PRACTICES.
• Maintains collaborative working relationships with AR Service Center Resources, Billers, Billing Managers, RC Portfolio Leaders, Managed Care, and Service Center Revenue Cycle System Resources.
• Maintains working knowledge of payor contracts, reimbursement expectations, Medicare, Medicaid, and other billing regulations; serves as a resource and supports resolution of payor conflicts, claim issues, and reimbursement barriers.
• SUPPORTS PAYOR PROJECTS, PROCESS IMPROVEMENT INITIATIVES, AND SYSTEM OR WORKFLOW IMPROVEMENTS IN PARTNERSHIP WITH AGENCY LEADERSHIP, RC Portfolio Leaders, Managed Care, AND SERVICE CENTER REVENUE CYCLE SYSTEM RESOURCES.
• MONITORS BILLING NOTES, AGED ACCOUNTS RECEIVABLE, CASH COLLECTIONS, DOCUMENTATION COMPLIANCE, MANUAL REVENUE ADJUSTMENTS, AND RELATED REVENUE CYCLE METRICS TO IDENTIFY RISKS, SUPPORT AUDIT READINESS, AND IMPROVE AGENCY PERFORMANCE.
• PARTICIPATES IN PORTFOLIO BAM AND REVENUE CYCLE REVIEW MEETINGS TO IDENTIFY SYSTEMIC AR ISSUES, WORKFLOW CONCERNS, AND OPPORTUNITIES TO STRENGTHEN CONSISTENT BEST PRACTICES ACROSS AGENCIES.
• ASSISTS BILLERS WITH CASH RECEIPT AND BANK DEPOSIT RECONCILIATION ERRORS AS NEEDED.
• ENSURES BILLING AND PATIENT ACCOUNT RECORDS ARE MAINTAINED IN ACCORDANCE WITH ACCOUNTING PRINCIPLES AND APPLICABLE ORGANIZATIONAL, STATE, FEDERAL, AND ACCREDITATION REQUIREMENTS.
• PROTECTS THE CONFIDENTIALITY OF PATIENT AND AGENCY INFORMATION THROUGH EFFECTIVE CONTROLS, COMPLIANT BILLING PRACTICES, AND PARTNERSHIP WITH BILLING OPERATIONS.

Job Requirements

• At least three years of experience in healthcare billing and collections management, preferably in Home Health and/or Hospice operations.
• Demonstrated knowledge of billing operations, collections, accounts receivable, payor requirements, and applicable government billing regulations.
• Ability to exercise discretion and independent judgment and demonstrate effective communication, negotiation, coaching, and relationship-management skills.
• Demonstrated ability to accurately manage detailed information, analyze performance trends, identify risks, and support corrective action planning.
• Ability to work tactfully and collaboratively with agency leaders, Billers, Billing Managers, RCPLs, Service Center personnel, payors, and cross-functional partners.
• Demonstrated autonomy, initiative, flexibility, accountability, and sound judgment in performing job responsibilities.
• Ability to train, coach, and mentor others while reinforcing standardized work and sustainable operational practices.