Revenue Billing Manager

About the role

This classification serves as a second-level supervisor in the Revenue Administration Billing and Assessment unit. Work involves oversight and management of all billing-related activities. The incumbent will make interpretive decisions on behalf of the organization regarding the means for executing the goals established by City policy and the department director by utilizing available technology and resources. Incumbents supervise management, professional, paraprofessional, and support staff, including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

Responsibilities

• Annual billing, supplemental billing, and delinquent billing for all tax types as outlined in the Code of Virginia
• Administers, manages, and monitors all billing functions, including annual and supplemental billing activities
• Updates positive pay for files with Wells Fargo for electronic payments
• Updates online payment websites, if applicable
• Responds to and assists external customers, taxpayers, and citizens
• Develops, implements, and monitors policies and procedures; oversees correspondence
• Manages and supervises staff; performs duties such as performance evaluations and training
• Assists other City of Richmond departments regarding posting payments and other processes
• Reviews processes and procedures to evaluate ways to improve
• Performs testing of new software upgrades and products
• Coordinates with print vendor and mailings
• May oversee daily operations and direct workflow
• Conducts, attends, and participates in departmental staff meetings and meetings with other departments, city leadership, and citizens
• Reviews, prepares, and submits reports; represents the City on matters of fiscal policy and regulation
• Manages budgets and approves expenditures; manages personnel
• Supports other budgeting and forecasting activities as required

Requirements

Knowledge

Some combination of the following:

• State and local government tax and/or billing policies and best practices
• Personal Property, Real Estate, and Business taxes policies and valuation practices
• Audit practices
• Basic accounting principles
• Governmental accounting concepts
• Analyzing payment allocations
• Thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat

Skills

Some combination of the following:

• Analyzing and aggregating data
• Analyzing, developing, and interpreting manuals and operating procedures
• Assisting with special projects and programs
• Communicating with various internal and external departments effectively
• Communicating results of analyses and recommendations professionally and effectively with senior management and peers
• Developing recommendations and reports
• Gathering and compiling data
• Maintaining records, data, and other information in the department of focus
• Proofreading and editing
• Preparing and submitting documents related to the focus area
• Working in a team environment
• Customer service
• Excellent oral and written communication
• Interacting with potentially irate or irrational customers
• Proficiency in Microsoft Office Suite
• Problem-solving
• Basic mathematics
• Researching

Abilities

Some combination of the following:

• Multi-task; manage multiple priorities and deadlines
• Organize
• Problem-solve
• Follow standard procedures and established practices
• Exhibit integrity
• Maintain a professional demeanor
• Think critically
• Work in teams

Qualifications

• Bachelor's degree in business administration, finance, accounting, or related field
• Five to six (5-6) years of experience in a related field
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Benefits

The City of Richmond offers the following employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Environmental Hazards & Physical Requirements

Working conditions may include:

• Exposure to travel within and outside the City of Richmond
• Exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.
• Atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation
• Inadequate lighting and intense noise
• Environmental hazards such as disruptive people, imminent danger, and a threatening environment

Physical requirements and working environment:

• Ability to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraints
• Essential duties require the ability to regularly finger, talk, hear, and see; frequently walk and perform repetitive motions; and occasionally stoop, kneel, crouch, reach, stand, push, pull, lift, grasp, and feel
• Sedentary work, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects