Revenue Assurance Analyst II

About the role

As our Retail Ops, Revenue Assurance Analyst II, you will be responsible for tax form calculation, refund and validation rules, tax audit support, learning and supporting the products we sell, regulatory compliance requirements, and troubleshooting and resolving customer concerns that impact billing and accounting accuracy. The Analyst will contribute to key billing tax functions within independent and cross-functional team projects, working with third-party vendors to provide best-in-class customer service for internal and external customers. This position is based in Houston.

Responsibilities

• Manage all tax exemption certificate validation processes for Engie’s Retail C&I customers.
• Act as the main point of contact to research and resolve tax billing disputes and provide timely resolution on any issues.
• Provide data collection and reporting assistance during internal and external audits.
• Deliver complete, accurate analysis on complex issues and propose appropriate courses of action to impacted internal and external parties.
• Apply business judgement in dealing with customer issues, tax billing problems, and data requests.
• Develop strategic data analysis in support of operations and quality improvement initiatives.
• Implement new measures to improve quality control processes for outgoing invoices.
• Monitor changes to billing determinants and incorporate them into the billing process.
• Maintain open lines of communication with the Compliance group to ensure all Business Control regulatory and internal requirements are met or exceeded.
• Provide cross-functional support to peers and departments to develop satisfactory end-to-end delivery processes.
• Assist the manager on various projects involving system enhancements, product development, and market changes.
• Achieve excellence by delivering on key performance indicators (KPIs).
• Train new team members and review training materials to ensure they are updated and relevant.

Requirements

• Bachelor's degree in Business, Finance, Accounting, or related field, or 4 years of directly relevant experience in lieu of a degree.
• A minimum of two (2) years of analytical experience in a business environment.
• Direct billing and operations experience within retail energy markets, including exposure to multiple market environments.
• Knowledgeable in retail energy operations, procedures, regulatory standards, and tools such as SQL, Power BI, and Excel.
• Advanced PC skills, including proficiency with MS Office Suite and the ability to work across multiple data systems.
• Detail-oriented, reliable, and ethical, with strong follow-up skills and the ability to deliver accurate work with quick turnaround times.
• Independent thinker and collaborative team player with excellent verbal and written communication skills.

Additional Details

This role is eligible for our hybrid work policy. Must be willing and able to comply with all ENGIE ethics and safety policies.

Pay

Salary Range: $57,000 – $87,400 USD annually. This represents the average expected pay range for a qualified candidate. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. In addition to base pay, this position is eligible for a competitive bonus/incentive plan.

Benefits

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance options.
• Employer-paid short-term and long-term disability insurance.
• Employee Stock Purchase Plan (ESPP).
• Generous paid time off, including wellness days, holidays, and leave programs.
• 401(k) Retirement Savings Plan with a company match.
• Supplemental benefits for emotional and physical well-being, including family-forming and caregiver benefits.