Revenue Agent – Commercial Carrier

Location: Pierre, SD | Agency: Department of Revenue – Motor Vehicle Division | Full‑time, 40 hours/week | Pay Grade: H | Closing: 11/02/2026

About the role

At the Department of Revenue, culture is everything. It’s at the heart of what we do for our employees, community, and our customers – the citizens of South Dakota. Our work is driven with a vision to continue developing an efficient, accessible, and adaptable team of public servants leading South Dakota into the future. As a Department of Revenue employee, you’ll experience:

• Innovation – always looking for new ways to push forward and evolve
• Professional growth – new challenges and valuable trainings
• Career development – investing in employees’ development through onboarding, mentoring, and leadership programs
• Fit – getting to do what you do best every day
• Collaboration – ability to work with all divisions within the department as a member of the Administration team
• Giving back to the community – opportunities to support local organizations throughout the year

Responsibilities

The Commercial Carrier Agent is part of a team who works with interstate motor carriers to educate them on the registration, titling, licensing, Fuel Taxation, record keeping, and other requirements of their business as it pertains to the International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA). Specific duties include:

• Process vehicle titles for motor carrier units to ensure titles are properly and legally assigned and taxes are correctly charged.
• Receive, audit, and process applications for licenses to ensure proper registration, licensing, and fee billing.
• Issue license plates, temporary and permanent credentials, and decals according to the guidelines of programs.
• Process fee billings, refunds, and payment documents to ensure accounts are accurate and up to date.
• Interact with carriers and licensing agents daily to educate, answer questions, and solve problems.
• Review business records to determine compliance with programs.
• Conduct educational seminars to Motor Carriers and other businesses.

The nature of the work requires investigative research skills, independent judgement, and logical decision making. Customer service skills are key to success. Extensive knowledge is required relating to administrative rules, policies, and procedures. Training of the IRP and IFTA programs, processes, and data systems will be provided to the successful candidate.

Requirements

Knowledge of:

• motor carrier industry
• motor vehicle titling and registration procedures
• general accounting and bookkeeping procedures
• customer service skills to accommodate high volume of communication traffic

Skill to:

• operate a computer and learn new computer programs
• organize and multi‑task
• establish filing systems and maintain records

Ability to:

• establish and maintain effective working relationships
• exercise tact, patience, and discretion in communicating and dealing with customers and coworkers
• have strong attention to detail
• follow established procedures
• investigate information for accuracy and completeness against external sources
• make timely and accurate decisions and meet deadlines
• read and comprehend written materials
• rapidly identify errors on documents
• calculate data
• maintain train of thought despite frequent interruptions
• communicate information clearly and concisely
• work independently and within a group environment
• be an effective member of the team
• travel for training, seminars, and conferences

Qualifications

The ideal candidate will have:

• experience working in collaborative team environments and demonstrating effective time management and organizational skills
• high attention to detail
• verbal and written communication abilities including spelling, punctuation, and grammar
• customer service skills, the ability to communicate effectively in a fast‑paced environment
• advanced use of the Microsoft Office Suite software (Outlook, Word, Excel, and PowerPoint)
• ability to interpret information, laws, and policies and communicate effectively

Equally important will be a strong work ethic and interpersonal skills, discretion, confidentiality, and a positive attitude!

Additional Requirements

• This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.
• If you possess a National Career Readiness Certificate (NCRC), please submit the certificate with your application. A certificate is not necessary to be considered. For more information on how to acquire an NCRC, contact a South Dakota Department of Labor and Regulation Job Service Office.
• The State of South Dakota does not sponsor work visas for new or existing employees.
• All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I‑9.
• The State of South Dakota as an employer will be using E‑Verify to complete employment eligibility verification upon hire.

Benefits

• $0 premium employee health insurance option
• Eleven paid holidays
• Generous vacation and sick leave accrual
• Dental, vision, and other insurance options
• Retirement benefits (this position is a member of Class A retirement under SDRS)

Pay

$23.56 per hour (Pay Grade H)

Schedule

Full‑time, 40 hours per week