Revenue Agent 1

About the role

Under general supervision and at the full performance level, pursues the collection of delinquent taxes owed to the State of West Virginia by communicating with taxpayers and/or their representatives in person, by phone, and by mail. Main collection emphasis is in the collections of Personal Income Taxes. This position works in an office setting.

Responsibilities

• Promotes voluntary compliance with state tax laws and educates taxpayers on the WV State Code.
• Investigates situations of potential non-compliance and complaints made to the agency about delinquent taxpayers.
• Reviews tax returns and supporting documentation, including financial information.
• Issues bank levies and wage garnishments, and tax liens.
• Determines delinquent taxpayer liabilities and determines the appropriate course of action to resolve cases of delinquency.
• Negotiates with taxpayers payment plans that do not exceed 12 months in length.
• Recommends to upper management actions such as long-term payment plans exceeding 12 months, pursuit of a criminal investigation, lien releases, business license revocation, offers in compromise, or waivers of additions when appropriate.
• Performs related work as required.

Qualifications

• Graduation from an accredited four-year college or university with at least six semester hours in accounting.
• Experience in accounting, bookkeeping, credit collections, preparation of tax returns, or related work may be substituted at the rate of two years of experience for one year of college; tenure with the Department of Tax & Revenue in a related field may be substituted on a year-for-year basis.
• If substituted experience is in bookkeeping, accounting, or credit collections, the six‑hour accounting requirement may be waived.
• Availability of a car and possession of a valid driver’s license are required.
• Employment requires a fingerprint‑based criminal‑background check (provided at the Tax Division’s expense); failure to initiate or cooperate, providing false/incomplete information, or discovery of disqualifying information will result in denial or dismissal.
• The chosen applicant will also be subject to a tax compliance check.

Benefits

State employment offers a variety of benefits.

Pay

The expected salary range for this position is $36,978.65 to $49,407.10.