Revenue Accountant

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headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract relevant content from posting. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to preserve all substantive info. We need sections: About the role (likely description of role/team). Responsibilities (What You’ll Do). Requirements (What We’re Looking For). Qualifications maybe overlapping with Requirements? Could combine? But we need separate sections only if content. Skills: maybe technical skills etc. Benefits: from Why Join Gladly? includes benefits. Pay: Salary range. Schedule: maybe remote work environment? Not explicit schedule. Could be "Fully remote work environment". That's schedule? Might be considered schedule. But we need to only include if posting actually states them. It says "A fully remote work environment with opportunities for in-person team gatherings". That's schedule/location. Could be considered Schedule section. We must not include placeholder like "commensurate with experience". Not present. We need to output only HTML fragment, no /. Use

for headings,

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  for prose. We need to preserve all substantive info; not invent or summarize away detail. So we need to keep details. Let's parse sections. About the role: Could be introductory paragraphs about Gladly, the team, the opportunity. Might be considered "About the role". We'll put that in

  About the role

  with paragraphs. Responsibilities: "What You’ll Do" bullet list (multiple paragraphs each with multiple sentences). We'll convert each bullet to
• . The content includes multiple sentences per bullet; we can keep as
• with the sentences. Requirements: "What We’re Looking For" includes experience, education, industry expertise, technical skills, systems, professional background, personal characteristics. That's a list; we can make
  • each bullet. Qualifications: Might be overlapping with Requirements; but we could treat "Education" etc as Qualifications. However we already used Requirements for all. Could split: Requirements = experience, education, industry expertise; Skills = technical skills, systems, Excel, etc; Qualifications = maybe CPA preferred? But guidelines: prefer few substantive sections over many thin ones. So maybe combine into Requirements and Skills. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can include those that have content. Let's map: - About the role: Intro about Gladly, team, opportunity. - Responsibilities: What You’ll Do (list). - Requirements: Experience, Education, Industry expertise (maybe also professional background? but that's more qualifications). We'll keep experience, education, industry expertise. - Qualifications: Professional background (CPA preferred) maybe also personal characteristics? But personal characteristics could be Skills? Hmm. - Skills: Technical skills, Systems, Excel, etc. - Benefits: Why Join Gladly? bullet list of benefits. - Pay: Salary range. - Schedule: Fully remote work environment etc. We need to ensure we don't create sections with filler. All have content. Now we need to extract exact text, preserving details, not summarizing. Let's copy relevant text. From posting: About Gladly ... (first paragraph). Then "The Team ..." then "The Opportunity". We'll combine into About the role. Let's extract: "About Gladly For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient. At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at www.gladly.ai. The Team You will be joining an experienced leadership team backed by top-tier investors, including Greylock, NEA, and GGV. Reporting to the Director of Accounting, you will own the revenue and billing cycle end to end. This is an individual contributor role, you own the function rather than a team. Our accounting team acts as the financial backbone of the organization, fostering a culture of ownership, continuous improvement, and collaboration with cross-functional partners in FP&A, Sales, Sales Operations, Customer Success, and Legal. The Opportunity We are seeking a hands-on Revenue Accountant to own the full revenue cycle at a high-growth AI+SaaS company, from the moment a contract is signed through invoicing, recognition, and cash collection. This is a role for someone who wants their fingerprints on the process, not just the output. You will inherit a growing book of subscription and usage-based contracts and a billing system in Tabs that is live but not yet fully dialed in. There is real work ahead to tighten the configuration, close the gaps between Tabs and NetSuite, and help shape how revenue operations should run as we scale. If you are energized by cleaning up a schedule, automating a manual close step, and being the person everyone trusts on how a deal should be billed and recognized, you will do the best work of your career here. You will also be one of the few people in Finance who talks directly to customers. How you handle a billing question shapes how a customer experiences Gladly, and we take that seriously." That's a lot; we can keep as paragraphs. Now Responsibilities: "What You’ll Do" section with bullet points each starting with bold headings? Actually each bullet is a heading like "Customer invoicing & billing:" then description. We'll treat each as
  • containing the heading and description. Let's copy each bullet: - Customer invoicing & billing: Own the end-to-end billing cycle for subscription, usage-based, and outcome-based contracts. Issue timely, accurate invoices, tie every invoice to the signed order form, and manage billing schedules through upgrades, mid-term changes, renewals, credits, and true-ups. - Revenue reporting & recognition: Maintain revenue and deferred revenue schedules under ASC 606 across recurring and consumption-based models. Own the month-end close journal entries for revenue, AR, and related accounts, and prepare monthly reconciliations, roll-forward, and variance analysis, delivering clean , close-ready reporting on a predictable cadence. - Revenue treatment support: Support the review of new and modified contracts for proper revenue treatment, including standalone selling price allocation, contract modifications, and variable consideration. Document conclusions and partner cross-functionally with Sales on questions that come up, including for newer models like AI licensing and outcome-based pricing. - Commission capitalization & amortization: Own the commission accrual and payout cycle in partnership with FP&A, Sales, and People Ops. Capitalize and amortize commissions and other costs to obtain a contract under ASC 340-40, and maintain the supporting schedules. - Accounts receivable & collections: Serve as the primary contact for accounts receivable matters. Manage the accurate daily recording of cash receipts and application of payments, drive AR aging and collections to hit DSO, cash, and burn ratio targets, and run the collections cadence. Deliver weekly, monthly and ad hoc AR reporting and key metrics to management, escalate at-risk balances with Sales and Customer Success, and maintain the allowance for credit losses. - Customer & cross-functional support: Serve as the front line for billing and invoicing questions from customers and internal teams, resolving them with the same care our customers expect from the rest of Gladly. Partner with Sales, Deal Desk, and Legal during contract review so deals are structured cleanly, and support FP&A with revenue and billings inputs for forecasting. - Systems & process improvement: Help improve the quote-to-cash flow across NetSuite and Tabs, replacing manual work with repeatable, documented processes. Maintain internal controls and audit-ready support, and serve as a key revenue contact for external auditors. Now Requirements: "What We’re Looking For" section includes bullet points: - Experience: 5+ years in revenue accounting, billing, or order-to-cash roles, including ownership of a monthly revenue close. - Education: Bachelor's degree in Accounting, Finance, or a related field. - Industry expertise: Revenue accounting experience at a technology or SaaS company with recurring and usage-based revenue streams. - Technical skills: Working knowledge of ASC 606 as applied to subscription and usage-based revenue models, including deferred revenue, contract modifications, and variable consideration. Familiarity with ASC 340-40 for commission capitalization and amortization is a plus. - Systems: NetSuite proficiency is required, including familiarity with the Advanced Revenue Management module. Hands-on experience with a dedicated billing platform is required, ideally Tabs, or a comparable system such as Zuora, Ordway, Maxio, or Stripe Billing. Advanced Excel and Google Sheets skills, including pivot tables, lookups, and high-volume reconciliation. - Professional background: A CPA license is preferred but not required. - Personal characteristics: You have real drive and curiosity, you're comfortable owning a function independently, and you're eager to learn and figure things out even when you don't have the answer yet.Exceptional problem-solving and communication skills, with a collaborative mindset.The ability to navigate ambiguity, manage competing deadlines, and hold a close timeline without sacrificing accuracy.A willingness to learn and contribute to a fast-paced team fueled by underdog grit and a shared passion for excellence. We need to split into sections: Requirements, Qualifications, Skills. Let's decide: Requirements: Experience, Education, Industry expertise. Qualifications: Professional background (CPA preferred) maybe also personal characteristics? But personal characteristics could be Skills? However "Skills" heading likely for technical skills etc. So we can put personal characteristics under Qualifications? Or maybe under Skills? The heading list includes Skills separate. So we can put technical skills, systems, Excel under Skills. Personal characteristics maybe under Qualifications (as they are personal traits). Professional background also Qualifications. Thus: Requirements: Experience, Education, Industry expertise. Qualifications: Professional background (CPA preferred), Personal characteristics. Skills: Technical skills, Systems, Advanced Excel and Google Sheets. Now Benefits: from "Why Join Gladly?" paragraph: "Why Join Gladly? Gladly Is Redefining Customer Experience AI; We're Designed For Devotion, Not Deflection. We Put People At The Center Of Everything We Build, From Our Platform To Our Culture. When You Join Us, You'll Enjoy Competitive salaries, stock options, and comprehensive benefitsGenerous paid time off, parental leave, and home office stipendsA fully remote work environment with opportunities for in-person team gatheringsA strong commitment to professional growth and an inclusive workplace where diverse perspectives thriveA company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics. If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every box." We need to extract benefits: Competitive salaries, stock options, comprehensive benefits, generous paid time off, parental leave, home office stipends, fully remote work environment with opportunities for in-person team gatherings, strong commitment to professional growth, inclusive workplace where diverse perspectives thrive, company where AI is not a buzzword (we build AI products and expect team to use AI tools daily), team believes in transparency, collaboration, best work when talented people enjoy working together, top talent, good vibes,