REVELxp - Seasonal Event Coordinator, Auburn University

Job Description

REVELXP is looking for a revenue and operations minded individual. As the Seasonal Event Coordinator, you will report to and support the General Manager, Event Manager or the Deputy General Manger in executing company objectives at assigned properties.

You will be expected to build strong relationships with guests and lead hourly game day staff and other office staff.

• Excellent interpersonal and communication skills
• Demonstrate a proven track record of success in sales activities and building relationships with key stakeholders across multiple industries
• Gather and synthesize key information
• Work effectively with a variety of colleagues

Duties And Responsibilities

The primary duties to include, but not limited to the following:

• Execute premium events at local properties, including the creation of site maps, customer logs, signage, and catering set-ups
• Hire, train, and manage part-time, game day staff for customer servicing
• Manage and motivate event staff including bellhops, gameday hosts, and security personnel
• Aid in facilitating weekly coordination meetings to align staff members and define game day operational priorities and expectations
• Take charge of various operational processes, including quality control, inventory management, to ensure smooth and efficient event execution
• Update and maintain customer logs to be shared with vendor or operations team for improved communication and service delivery
• Cultivate and nurture relationships with game day vendors, serving as the main point of contact for seamless collaboration and service delivery
• Effectively problem solve before, during, and after events
• Maintain, properly store, and secure assets between events

Guest Experience

Provide excellent customer service onsite, addressing guest inquiries and concerns promptly and professionally.

Proactively identify opportunities to enhance the overall guest experience during events.

Requirements

• Exceptional interpersonal and communication skills, with a knack for building and nurturing relationships in a dynamic event environment
• Strong organizational skills, with a keen ability to gather and synthesize key information to support effective decision-making
• Thrives in a fast-paced, high-pressure environment, demonstrating poise and adaptability in the face of challenges
• Demonstrated problem-solving abilities, coupled with a proactive approach to overcoming obstacles and achieving desired outcomes