REVELxp - Hospitality Manager, Vanderbilt University

About the role

The Hospitality Manager oversees premium seating management operations for REVELxp, a premier sports hospitality company. This role reports to the Regional Hospitality Director.

Key responsibilities

• Manage and oversee the direct client relationship on designated campus.
• Establish and lead an on-campus satellite office performing administrative duties, logistical tasks, etc.
• Manage and mentor full-time and/or part-time staff.
• Attend, stay informed, and think creatively on the interworking of the client athletic department.
• Prioritize, fulfill, and manage assigned sport-specific roles (football, basketball, baseball, and other sport/events) and duties for premium seating areas at events during multiple sports seasons.
• Manage the team responsible for recruiting, hiring, and training intern and game day/event staff.
• Manage the administration of on-campus payroll processes for game day staff, including any necessary background checks, e-verification, direct deposit functions, hours documentation, etc.
• Establish and maintain positive relations with diverse groups, including donors and seat holders, game day staff, vendors, and university administration.
• Design and produce effective communication media, including services guides, menu portfolios, web-based communication, newsletters and other correspondence.
• Effectively communicate within the athletic department of the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report
• Implement/maintain procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities, when applicable.
• Participate in project coordination at conference championship fan events, when requested

Minimum qualifications

• Bachelor's degree or equivalent experience
• 2-5 years of relevant experience in customer service and hospitality roles
• Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
• Proven ability to lead and train part-time and/or full-time customer service staff

Physical requirements

• Ability to stand and walk for extended periods during events
• Ability to lift and carry items up to 25 pounds (e.g. event materials)
• Ability to bend, stoop, and reach
• Manual dexterity to handle event materials and technology
• Ability to work in varied environmental conditions, including outdoor spaces
• Good visual acuity and attention to detail
• Ability to travel to event sites, including international, as needed

Work environment

A combination of office and on-site event environments, fast-paced conditions during events, frequent interaction with clients, vendors, and large groups, ability to work weekends, evenings, or multi-day work assignments.