REVELxp - Premium Hospitality Intern, Southern Methodist University

Position Summary

The Premium Hospitality Intern plays a vital role in the success of SMU Athletics Hospitality (SMUAH) by supporting the Hospitality Manager and Associate Hospitality Manager in the day-to-day operations of premium seating and hospitality services. This is an excellent entry-level opportunity for someone interested in event management, hospitality, or collegiate athletics. The internship will run from July 2026 to March 2027.

Duties and Responsibilities

• Assist with gameday operations in premium seating areas, including suites, clubs, and hospitality spaces
• Support premium guest experience initiatives and provide exceptional customer service to suite holders, donors, and VIP guests
• Aid in setup, execution, and breakdown of premium hospitality events
• Cookordination with catering, security, custodial, maintenance, and event staff
• Create and update guest-facing materials such as menus and signage
• Support management with gameday staff coordination, check-in, and communication in premium areas
• Help maintain premium hospitality spaces and report facility or maintenance concerns
• Aid in inventory management, office organization, and operational tracking documents
• Participate in pre-event planning meetings and post-event recaps
• Provide administrative support for the hospitality office
• Other duties as assigned

Qualifications

• Must be available to work all SMU home football games and the day prior to each game, assigned Men’s Basketball events, and select additional athletic events, including nights and weekends
• Experience in hospitality, events, or customer service preferred
• Strong communication and interpersonal skills
• Positive attitude with a willingness to learn in a fast-paced environment
• Hightly organized with a strong attention to detail
• Ability to multitask and adapt during events
• Proficiency in Microsoft Office programs, familiarity with Canva preferred
• Must be eligible to work in the U.S. for any employer

What Makes You a Great Candidate?

• Passion for delivering exceptional hospitality and guest service
• Team-oriented with a servant leadership mindset
• Professional and dependable
• Self-starter with a proactive, solutions-focused attitude
• Comfortable interacting with high-level guests and donors
• Excited to contribute to memorable sports experiences

Internship Details

• This is a paid position; the current pay rate is $15.00/hour
• Internship runs from July 2026 – March 2027
• Internship schedule will vary by season and athletic calendar. Fall semester will involve a heavier time commitment due to football season, while spring semester responsibilities will focus primarily on assigned athletic events and required preparation.

Physical Requirements

• Ability to stand and walk for extended periods during events
• Ability to lift and carry items up to 25 pounds (e.g. event materials)
• Ability to bend, stoop, and reach
• Manual dexterity to handle event materials and technology
• Ability to work in varied environmental conditions, including outdoor spaces
• Good visual acuity and attention to detail

Work Environment

• Combination of office and on-site event environments
• Fast-paced conditions during events
• Frequent interaction with clients, vendors, donors, and large groups
• Ability to work weekends, evenings, or multi-day work assignments

Learning Opportunities

• Gain exposure to:
• Premium hospitality and suite operations
• Sports and entertainment event management
• Guest relations and customer service experience
• Vendor and service coordination
• Event communication
• Leadership and team operations in a live event environment

2026 Home Football Schedule

• 9/12 – UC Davis
• 9/26 – Missouri State
• 10/3 – Boston College
• 10/17 – Virginia
• 10/24 – Cal
• 11/7 – Virginia Tech
• 11/14 – Wake Forest
• 1/2/2027 – First Responder Bowl

Application Information

Resume and Cover Letter required for consideration. References will be contacted as well.