REVELxp - Carolina Athletic Hospitality Office Intern

Position Summary

The Hospitality Intern plays a key role in the success of the Carolina Athletic Hospitality (CAH) program by supporting the Senior Hospitality Manager and Associate Hospitality Manager. The intern will work closely with members of the athletics department and athletic donors. Interpersonal, multitasking, and communication skills are necessary and should be developed throughout this internship. This is a great entry-level opportunity for program participants to gain hands-on experience in athletics event management and premium seating hospitality.

Key Responsibilities

• Assist in recruiting, hiring, and training game day staff.
• Assist in the training and supervision of game day staff members.
• Prepare and assist in the management of the designated premium areas for every home UNC football game and assigned home men’s and women’s basketball and baseball games.
• Learn and administer policies and procedures regarding admission, food and beverage, maintenance, and other premium area operations.
• Support the creation, editing, and distribution of game week newsletters and staff newsletters.
• Prepare, organize, maintain, inventory game day supplies and equipment.
• Absorb and reset all premium areas back to game day setup.
• Communicate with game day staff members, athletic donors, and athletics personnel.
• Be a part of the management team and serve as a liaison on game day between donors/guests and the catering staff and UNC Athletics.
• Demonstrated ability to deliver exceptional hospitality and service.
• Perform general office duties.
• Other duties as assigned.

Minimum Requirements

• Commitment to all home football games (10-12 hours), the day prior of each home football game, assigned men’s/women’s home basketball games, & baseball games; includes nights and weekends.
• Undergraduate college degree preferred (or in progress).
• Strong communication skills (oral and written).
• Strong leadership skills.
• Ability to solve problems under pressure.
• Excellent time management, organizational, and prioritizing skills.
• Strong customer service skills.
• Possess a team player mentality.
• Dependable and trustworthy with a strong work ethic.
• Proficient in Microsoft Office Applications (Word, Excel, etc.).
• Have reliable transportation.

Physical Requirements

• Ability to stand and walk for extended periods during events.
• Ability to lift and carry items up to 40 pounds (e.g. event materials, signage).
• Ability to bend, stoop, and reach.
• Manual dexterity to handle event materials and technology.
• Ability to work in varied environmental conditions, including outdoor spaces.
• Good visual acuity and attention to detail.
• Ability to travel to event sites, as needed.

Work Environment

• Combination of office and on-site event environments.
• Fast-paced conditions during live events.
• Frequent interaction with fans, vendors, and large groups.
• Long periods of standing and constant movement around the event venue are expected on event days.
• Long periods of sitting while on the phone and the computer are common on office days.