Returns Processing Representative

About the role

Records and tracks returned products and product problems to aid in improving product quality; tracks what comes in, where it is in the system, and when it is discarded or repaired and ready to resell.

Responsibilities

• Checks for and verifies warranties, and prepares required paperwork for refunds.
• Facilitates moving returned product through the system, with the goal of reselling products that can be refurbished.
• Processes product returns from customers.
• Interacts with customers, receives information about faulty products, and gives customers assigned RMA (Return Merchandise Authorization) numbers.
• Opens, spot checks, inspects, and tests customer and vendor returns of RMA products.
• Receives, sorts, and stages returns, and logs data about returns into the system.

Requirements

• Multi-tasker and handles pressure well
• Ability to solve complex problems
• Strong interpersonal skills
• Meticulous attention to detail

Qualifications

• Education: HS diploma or equivalent
• Experience: 2+ years of relevant customer service experience required

Benefits

Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook. Additionally, the role offers competitive wages, employee discounts, and a fun, team‑oriented work environment.

Pay

The compensation range for this position is $18.31 - $24.56 per hour.