Returns Auditor-4

About TTI Canada

Join a global leader in power tools, accessories, and hand tools. At TTI, we are known for our innovative products, world-class brands like Milwaukee®, and an unrelenting commitment to operational excellence. Our culture drives performance and celebrates success together, rewarding creative thinking and encouraging self-development. We support sustainability, growth, and leadership, empowering you to take ownership, drive innovation, and make an impact. Whether you’re starting out or bringing years of experience, TTI is where careers accelerate and potential is unlocked.

Responsibilities

• Read and comprehend RGA (RMA) forms, packing lists, or return goods forms.
• Visually inspect all tool models, batteries, and kits for cleanliness and ensure all associated items are returned.
• Inspect and test all tool models and batteries for proper functionality.
• Make proper disposition decisions based upon documented guidelines.
• Review returns paperwork to ensure correct items are dispositioned.
• Responsible for quality of work and maintaining productivity to established goals.
• Complete check sheet for each order inspected.
• Utilize WMS to perform all relevant returns processing, item conversions, and inventory functions.
• Assist within the department as needed.
• Practice 5S workplace organization and workplace safety.
• Able to react to change effectively and handle other tasks as assigned, including working alternate shifts and weekends as needed.
• Ability to work multiple positions in the operation as needed.
• Develop into a subject matter expert in the area who can train and assist others as needed.
• Knowledgeable of all functional testing for tools and batteries going through the audit station.
• Participate in Continuous Improvement programs and initiatives.
• Stand for long periods of time while inspecting tools.
• Must be able to lift 40 pounds.
• Frequent bending, stooping, pushing, and pulling of parts and containers.
• Repetitive motion.
• Able to work in various temperature conditions.

Requirements

• High School or GED diploma required.
• Excellent organizational skills and time management skills.
• Basic math and computer skills.
• High attention to detail.
• Ability to perform work per instructions and within a reasonable time.
• One to two years of previous experience in electrical or mechanical repair.
• Mechanical and diagnostic skills.

Benefits

• Extensive health benefits, including vision and dental care.
• Retirement Savings Plan with employer matching contributions.
• Competitive hourly rate of $25.38/hr.
• Paid time off and employee discount programs.
• Annual $500 Wellness Program allowance.

Diversity, equity, and inclusion are at the core of our values at TTI. We foster an inclusive environment where diversity is valued, and all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds.