Returns and Right of Withdrawal

Overview

The module adjusts the return window based on the actual delivery moment, not the order date. It ensures customers see a clear countdown and provides transparency throughout the process.

Key Features

• Tracks delivery per line item, ensuring each item's deadline is applied correctly.
• Generates a real Annex I(B) PDF for digital and made-to-order goods, adhering to legal requirements.
• Handles partial deliveries appropriately, applying one deadline to the entire order.
• Automatically refunds delivery charges up to the cheapest standard option, avoiding disputes.
• Records every state change and justification, providing a transparent audit trail.

Benefits

The module improves customer satisfaction by eliminating confusion about return deadlines. It reduces disputes by accurately calculating refunds and delivery costs, and it streamlines the approval process with detailed justifications.