Returned Merchandise/Customer Service Rep

About the role

Join our growing heavy-duty truck parts team and play a key role in delivering outstanding customer service. As an RMA & Claims Specialist, you'll manage product returns, warranty claims, and customer resolutions while working closely with customers, suppliers, and internal teams.

Responsibilities

• Deliver excellent customer service
• Process returns (RMAs) and warranty claims
• Investigate product, freight, and shipping issues
• Coordinate solutions with customers, vendors, and warehouse teams
• Issue credits, replacements, and claim resolutions
• Maintain accurate records and track claim status
• Help identify opportunities to improve product quality and customer satisfaction

Requirements

• Strong organizational and communication skills
• Attention to detail and problem-solving ability
• Customer service, claims, logistics, or automotive/heavy-duty parts experience preferred
• Ability to thrive in a fast-paced environment

Benefits

• Competitive pay and benefits
• Growth and advancement opportunities
• Collaborative team environment
• Opportunity to make a direct impact on customer satisfaction and operational success