Return Agent-Portland Airport (PDX)

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Solicit feedback and suggestions to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Qualifications

• A High School Diploma or G.E.D. is required.
• Must have a minimum of 6 months of prior customer service retail or administrative support experience.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related event on driving record in the past 3 years (DUI, DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old.

Benefits

• Paid time off
• Employee rental car discounts
• Retail Savings Plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

$19 / hour plus bonus opportunities.

Schedule

7am-3:30pm Thursday - Monday

Equal Opportunity Employer/Disability/Veterans

We are an Equal Opportunity Employer and welcome applications from people of all backgrounds. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to support veterans and individuals with disabilities in joining our team.