Return Agent - Dulles Airport

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Solicit to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High school diploma or GED equivalent required
• Must have at least 1 year experience in sales, customer service, leadership or management- Leadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service
• Must have satisfactory background check inclusive of employment reference, education and social security.
• Must be able to handle physical aspects of this job to include working outside in various temperatures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation

Qualifications

• Must be able to pass a drug test

Benefits

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

Thursday- Monday: 10:00am-6:30pm
Tuesday- Saturday: 10:00am-6:30pm

Pay

$18.50 / hour based on a 40 hour work week

Benefits Package

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and consider applicants for all positions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected characteristic. We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.