Return Agent- ATL- Atlanta Airport

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Return Agent. This position works at Atlanta Airport's Rental Car Center.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Sought to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Requirements

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have at least 1 year of client-facing retail customer service experience within the last 5 years
• Must have 12 months of consecutive work experience
• Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).

Qualifications

• Must be willing to accept the starting pay for this position is $17/hour ($12/hour plus incentives) with the potential to make more based on monthly performance.

Benefits

• Paid time off
• Employee discount
• Retail savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

$17.00/hour guarantee, with the potential to make more based on monthly performance.

Schedule

Sunday: 3:00pm - 11:00pm
Monday: 3:00pm - 11:00pm
Tuesday: 3:00pm - 11:00pm
Wednesday: Off
Thursday: Off
Friday: 3:00pm - 11:00pm
Saturday: 3:00pm - 11:00pm

OR

Sunday: 2:00pm - 10:00pm
Monday: 2:00pm - 10:00pm
Tuesday: Off
Wednesday: Off
Thursday: 2:00pm - 10:00pm
Friday: 2:00pm - 10:00pm
Saturday: 2:00pm - 10:00pm

This schedule includes a 1 hour break daily.

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other protected characteristic as outlined by law.