Return Agent - Albuquerque Airport

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Sought to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have at least twelve consecutive months of prior work/organizational experience
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

Benefits

• Paid time off
• Employee rental car discounts
• Retail savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Pay

The pay for this position starts at $16 / hour plus monthly performance bonuses. Employees in this position average $400/mo, the range is between $400-$800/mo.

Schedule

Sunday: 4am - 2pm
Monday: 4am - 2pm
Tuesday: 4am - 2pm
Wednesday: 4am - 2pm
Thursday: Off
Friday: Off
Saturday: 4am - 2pm

Contact Us

We are hiring now for immediate openings. For more information, please visit our website or contact us directly.