Retirement Plan Specialist Financial Counselor

About the role

This role provides foundational experience in client engagement, financial planning support and operational excellence while preparing team members for licensing and long-term career growth. Provide customers with education, guidance, and transparency around retirement product solutions, such as account rollovers and retirement options.

Responsibilities

• Provide general product information to customers making inquiries via phone and email.
• Meet production goals as outlined in the training program, including monthly activity, client appointments, and new accounts.
• Explain and ensure customers understand product options for routine inquiries; educate and make recommendations when appropriate for Brokerage Individual Retirement Accounts (IRA).
• Learn all systems and products, including applicable regulations and compliance guidelines.
• Complete training and development programs to prepare for licensing.
• Learn financial planning concepts, tools, and compliance requirements.
• Document activities in Salesforce and other customer relationship management (CRM) systems as required.
• Engage in skill-building activities and mentorship aimed at progressing into fully licensed advisor roles.
• Provide operational and administrative support to the Advice Center sales team.

Qualifications

• Bachelor’s degree in a business related field or equivalent experience.
• One year of experience in the financial services industry.
• Basic knowledge of financial products.
• Customer service, interpersonal and listening skills to effectively communicate and earn trust.
• Excellent written and oral communication and presentation skills.
• Proficiency using MS Office.
• FINRA Series 6 or 7, and 63 (required to be approved to do business in all states).
• FINRA Series 65 or obtain within six to 12 months.
• Life and Health licenses (required within 60 days of hire).

Preferred Qualifications

• Life license.
• Knowledge of CRM (Salesforce.com) and digital financial advice platforms.

Working Conditions

Remote (Field/Travel) Environment.

Pay

Total Compensation for this role is estimated to be $55,350 - $60,750 per year.

• Base Compensation: The salary for this position ranges from $40,000 to $45,000 annually.
• Bonus Eligibility: This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 5%.
• Incentives/Commissions: This position may be eligible to earn commissions based on applicable sales incentive plan(s). All details pertaining to the calculation and payment of those commissions are available in the individual provisions of the sales incentive plan that applies.
• This role provides a guaranteed floor of $1000 each month for the first 6 months.