Retirement Plan Specialist

Primary Responsibilities

• Respond promptly and professionally to client inquiries and issues providing exceptional service and ensuring a positive experience for plan sponsors and plan participants
• Exercises discretion in resolving client issues and determining appropriate course of action
• Assist plan participants, when needed, with their requests for distributions, hardship withdrawals, loans, and enrollment, and related service requests
• Assist plan sponsors and plan participants with accessing and navigating retirement plan portals, online tools, and mobile applications as well as providing guidance on system usage and features
• Act as the liaison between service providers: TPAs, recordkeepers, CPAs
• Oversee service provider selection and RFP process, including analysis and recommendations
• Collaborate with internal teams, such as Operations and Compliance, as needed to support client needs and maintain service quality

Coordinate Client Meetings

• Schedule client committee meetings and prepare reports and materials in advance of the meetings
• Schedule group participant education sessions and individual participant meetings, when needed
• Direct annual service schedule - track and monitor that all service is provided to each client each year

Maintain Client Information and Files

• Utilize RPAG and other tools to facilitate the quarterly review and reporting processes
• Maintain physical and digital client files according to standard operating procedures
• Maintain accurate client information in the CRM, including detailed records of client interactions, inquiries, and resolutions

Business Development Support

• Support advisors with business development efforts including drafting RPF responses and creating proposals
• Independently evaluate plan design, fees, and provider performance and make recommendations to advisors and clients
• Develop knowledge of recordkeeper partners to make recommendations
• Cook up the onboarding process of new plans with the plan sponsor and recordkeeper, attending weekly calls, influencing plan design decisions and ensuring the conversion is kept on track

Leadership

• Actively mentor and contribute to the development of less experienced team members
• Lead by example through professionalism, accountability, and collaboration
• Make connections with people, motivating and inspiring them to achieve results
• Participate in projects and initiatives that strengthen the firm, team, and culture
• Recommend changes to procedures that improve efficiency and client satisfaction

Qualifications

• Education and Licensure: Bachelor’s degree required, Series 65 within 120 days of hire, Industry Credentials are required or strongly preferred (e.g., QKA, QPA, CRPS, CPFA, etc.) or the willingness to obtain them
• Experience: Proven experience in a client support role within the financial services industry, with a focus on retirement plan services preferred, Experience with a recordkeeper, TPA, or investment advisor (or equivalent specializing) in defined contribution plans is required, Experience supporting participant education meetings, plan review preparation, and retirement plan onboarding processes is preferred
• Knowledge, Skills and Abilities: Strong knowledge of qualified retirement plans is required, Familiarity with ERISA, IRS and DOL Guidelines is required, Understanding investment basics - asset classes, share classes, fund expenses, etc., Strong verbal and written communication skills, including the ability to explain complex concepts clearly and professionally, Ability to build rapport and maintain positive working relationships with plan sponsors, participants, and internal teams, Team player mindset with the ability to collaborate and coordinate with internal departments, Strong problem-solving, analytical, organizational, and time management skills, High attention to detail, accuracy, and follow-through, Ability to prioritize effectively and adapt in a fast-paced, evolving environment, Ability to effectively plan and organize tasks, activities, and projects and prioritize effectively, Demonstrated self-discipline, sound judgment, and motivation to complete assigned responsibilities independently, Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, Salesforce CRM knowledge helpful