Retirement Plan Operations Manager

About the Role

As the Retirement Plan Operations Manager, you will be responsible for overseeing the day-to-day operational functions of the Retirement Plan Services department. This role ensures the efficient administration of qualified retirement plans, supports regulatory compliance, drives operational excellence, and leads a team responsible for plan implementation, maintenance, reporting, and client service. The Retirement Plan Operations Manager partners closely with advisors, recordkeepers, third-party administrators (TPAs), custodians, and internal stakeholders to deliver exceptional service while maintaining operational accuracy and compliance.

Responsibilities

• Manage the daily operations of the Retirement Plan Services department, ensuring timely and accurate execution of operational activities
• Lead, mentor, and develop retirement plan operations staff, providing coaching, performance management, and professional development opportunities
• Establish operational goals, performance metrics, and service standards to improve efficiency and client satisfaction
• Develop, document, and continuously improve operational policies, procedures, and best practices
• Oversee onboarding and implementation of new retirement plan clients, ensuring smooth transitions and accurate setup
• Monitor ongoing plan administration processes including contributions, distributions, loans, compliance testing coordination, and participant transactions
• Ensure operational compliance with ERISA, IRS, Department of Labor (DOL), SEC, and other applicable regulatory requirements
• Partner with advisors and client relationship teams to resolve operational issues and deliver exceptional client service
• Coordinate with recordkeepers, custodians, TPAs, payroll providers, and other service partners to ensure seamless plan operations
• Monitor service provider performance and resolve operational discrepancies or escalated issues
• Identify operational risks and implement internal controls to safeguard client assets and data integrity
• Oversee preparation and review of operational reports, management dashboards, and key performance indicators
• Support annual plan audits by coordinating required documentation and responding to auditor requests
• Lead operational projects, including technology implementations, workflow automation, and process improvement initiatives
• Collaborate with Compliance, Finance, Information Technology, and other departments to support firm initiatives
• Assist with budgeting, resource planning, and vendor management for the Retirement Plan Services function
• Stay current on legislative, regulatory, and industry developments affecting retirement plan operations

Supervisory Responsibilities

Will lead and supervise subordinate team members.

Work Environment

Work is conducted in a professional office environment with minimal distractions.

Physical Demands

• Prolonged periods of sitting at a desk and performing work in front of a computer screen for long periods of time
• Must be able to lift up to 15 pounds at a time

Travel

Limited travel may be requested for attending events, conferences, or internal meetings.

Required Education and Experience

• Bachelor's degree in business, finance, accounting, human resources, or a related field
• 7+ years of progressive experience in retirement plan administration or retirement plan operations
• 3+ years of leadership or supervisory experience
• Strong knowledge of qualified retirement plans, including 401(k), Profit Sharing, Cash Balance, Defined Benefit, and ESOP plans
• Thorough understanding of ERISA, IRS, DOL, SEC, and retirement plan compliance requirements
• Experience working with recordkeepers, TPAs, custodians, and payroll systems

Preferred Education and Experience

• Qualified 401(k) Administrator (QKA)
• Qualified Pension Administrator (QPA)
• Certified Employee Benefit Specialist (CEBS)
• Certified Retirement Services Professional (CRSP)

Who We Are

UHY is one of the nation's largest professional services firms providing audit, tax, consulting and advisory services to clients primarily in the dynamic middle market. We are trailblazers who bring our experience from working within numerous industries to our clients so that we can provide them with a 360-degree view of their businesses. Together with our clients, UHY works collaboratively to develop flexible, innovative solutions that meet our clients' business challenges. As an independent member of UHY International, we are proud to be a part of a top 20 international network of independent accounting and consulting firms.

What We Offer

• Positive work environment with a collaborative and supportive team culture
• Attractive compensation packages tailored to reflect the role, qualifications, and expertise of each individual
• Comprehensive benefits including group health insurance, dental and vision coverage, 401(k) retirement plans, and generous paid time off (PTO) allowances