Retinal Camera Operator - Eye Exam Specialist (Opthalmology)

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

About the role

As a Retinal Camera Operator - Eye Exam Specialist, you will primarily perform scheduled diabetic eye exams (retinal screenings) for members at provider practices using imaging equipment supplied and trained on by the company. Travel to and from appointments is covered by the company. Success in this role requires comfort operating specialized retinal imaging equipment (full training and camera provided), strong attention to detail, and a willingness to travel daily to provider practices for scheduled eye exam appointments.

Responsibilities

• Work in a field-based role, traveling to provider practices and patient homes for scheduled eye exam appointments, while engaging virtually with team members, internal partners, customers, providers, payers, and care teams on non-appointment days.
• Travel to provider practices on a scheduled appointment basis to perform diabetic eye exams (retinal screenings) using company-provided imaging equipment and support the closure of eye exam and related quality gaps.
• Complete company-provided training on retinal imaging equipment and eye exam procedures prior to conducting exams independently and maintain competency through ongoing training as needed.
• Manage a daily eye exam appointment schedule, confirm appointments with practices and patients in advance, and coordinate travel logistics. All mileage and travel expenses associated with eye exam visits are covered by the company.
• Build and maintain strong working relationships with co-workers, customers, providers, payers, and care teams.
• Perform other duties as assigned to support quality improvement, reporting, patient outreach, and customer success.

Requirements

• Willingness and ability to travel daily, up to 100%, to provider practices to perform scheduled eye exams; no prior eye exam or imaging experience required, as full training and equipment are provided by the company. Travel time is paid.
• Must have a valid driver’s license and reliable transportation.
• Associate degree or greater in a related field.
• Minimum of 1–3 years of experience in a healthcare setting.
• Knowledge of medical terminology, quality measures, medical billing, or coding.
• Proficiency using Microsoft Excel, PowerPoint, Word, Outlook, Teams, and multiple healthcare-related systems or applications.
• Strong verbal and written communication skills.
• Strong attention to detail, organizational skills, and ability to meet hard deadlines.
• Ability to collaborate effectively with management, co-workers, customers, providers, payers, and care teams.
• Ability to work independently in a remote environment.

Qualifications

Qualified candidates must reside locally in the Philadelphia, PA area.

• Certified or licensed healthcare professional credential, such as Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) (preferred).

Benefits

• Work from Home: Fully remote company, providing flexibility to spend less time commuting and more time focusing on professional goals and personal needs.
• Healthcare Coverage: Comprehensive Medical, Dental, and Vision plans.
• Retirement: 401(k) plan with a 3% employer match to your 6% contribution.
• Insurance: Life and Disability insurance, plus voluntary Life options.
• Employee Assistance Program (EAP): Support for tough times.
• Paid Time Off: Plans to help achieve work-life balance and meet personal goals.
• Parental Leave: Paid parental leave for welcoming a new family member.
• Professional Development: Resources dedicated to learning and development to advance your career.