Retinal Camera Operator - Eye Exam Specialist

About Guidehealth

Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

Responsibilities

• Travel up to 100% in the Nashville, TN area to provider practices and patient homes for scheduled eye exam appointments, engaging virtually with team members and partners on non-appointment days.
• Perform diabetic eye exams (retinal screenings) using company-provided imaging equipment to support the closure of eye exam and related quality gaps.
• Complete company-provided training on retinal imaging equipment and eye exam procedures prior to conducting exams independently, maintaining competency through ongoing training.
• Manage a daily eye exam appointment schedule, confirm appointments with practices and patients in advance, and coordinate travel logistics (mileage and expenses covered by the company).
• Build and maintain strong working relationships with co-workers, customers, providers, payers, and care teams.
• Perform other duties as assigned to support quality improvement, reporting, patient outreach, and customer success.

Requirements

• Willingness and ability to travel daily (up to 100%) to provider practices; no prior eye exam or imaging experience required (full training and equipment provided). Travel time is paid.
• Valid driver’s license and reliable transportation.
• Associate degree or greater in a related field.
• Minimum of 1–3 years of experience in a healthcare setting.
• Knowledge of medical terminology, quality measures, medical billing, or coding.
• Proficiency using Microsoft Excel, PowerPoint, Word, Outlook, Teams, and multiple healthcare-related systems or applications.
• Strong verbal and written communication skills.
• Strong attention to detail, organizational skills, and ability to meet hard deadlines.
• Ability to collaborate effectively with management, co-workers, customers, providers, payers, and care teams.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Certified or licensed healthcare professional credential, such as Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN).

Pay

The hourly rate for this role is $22 to $24/hour based on experience, plus mileage reimbursement consistent with IRS guidelines.

Benefits

• Work from Home: Fully remote company with flexible scheduling.
• Healthcare: Comprehensive medical, dental, and vision plans.
• Retirement: 401(k) plan with a 3% employer match for a 6% employee contribution.
• Insurance: Life and disability insurance, with voluntary life options available.
• Employee Assistance Program (EAP): Support for personal and professional challenges.
• Paid Time Off: Plans to help achieve work-life balance.
• Parental Leave: Paid leave for new parents.
• Professional Development: Resources dedicated to learning and career growth.

All full-time employees working 30 hours per week or more are eligible for the comprehensive benefits package. Temporary employees and contractors are not eligible.

Values

At Guidehealth, our values come to life in everything we do:

• Driven by Accountability: Grounded in transparency, reliability, and integrity.
• Always Growing, Always Learning: Staying curious and continuously improving.
• Collaborative Innovation: Solving problems creatively to improve experiences.
• Every Voice Matters: Valuing unique perspectives of each team member.
• Empathy in Action: Building stronger connections with those we serve.