Retention Specialist

About The Centers

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

Responsibilities

• Develop and maintain, at a minimum, monthly contact with workforce interns, employed clients and supervisors of working clients to manage any and all challenges that clients might face in retaining employment by providing necessary supportive services.
• Develop and implement strategies for successful internship site partnership, job placements and employment retention efforts.
• Travel to worksites to meet and support employed El Barrio graduates regularly for up to 1 year of employment.
• Assist job seekers in serving as a liaison with employer and internship sites if needed, in issues related to retention with the goal of successful employment retention for long-term success.
• Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and requested.
• Conduct research, interviews and collect information necessary for, and produce, client success stories to be utilized in reports, grants and publications.
• Maintain, analyze and explain statistics on all aspects of retention and internships for presentations, reports and compliance purposes for both internal and external stakeholders.

Requirements

• High School Diploma or equivalent required with 4 years of relevant experience required.
• Bachelor’s degree in related area preferred.
• Exposure to or experience working with clients in transition to finding employment.
• Demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms).
• Requires travel to other facilities and meetings.
• Must be able to travel between locations, without issues, by way of own means.
• Driver's license and personal vehicle strongly preferred.
• Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.
• Bilingual in oral and written English, Spanish required.

Qualifications

• High School Diploma or equivalent required with 4 years of relevant experience required.
• Bachelor’s degree in related area preferred.
• Exposure to or experience working with clients in transition to finding employment.
• Demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms).
• Requires travel to other facilities and meetings.
• Must be able to travel between locations, without issues, by way of own means.
• Driver's license and personal vehicle strongly preferred.
• Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.
• Bilingual in oral and written English, Spanish required.