Retention Specialist

Responsibilities

• Handle inbound calls per day from customers considering policy cancellations.
• Identify reasons for potential cancellations and present tailored solutions to retain the customer.
• Effectively communicate product benefits, promotions, and retention offers.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members and management to improve retention strategies.
• Maintain a professional and empathetic tone during every customer interaction.

Qualifications

• Previous experience in retention within a B2C environment is required.
• Excellent verbal and written communication skills.
• Strong problem-solving and negotiation abilities.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced inbound call environment.
• Basic computer skills and familiarity with CRM software.