Retention Manager, Curlsmith
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Also remove duplicated lines, application instructions. Must preserve all substantive info.
We need to parse the posting.
Key parts:
- Intro paragraph about Beauty & Wellness division: "Our Beauty & Wellness division empowers consumers..." This is about the company. Could be "About the role"? Actually "About the role" is typical heading for description of role. The intro about division could be considered "About the role" or maybe "About the team". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should map content accordingly.
We have:
- Position: Retention Manager, Curlsmith
- Department: Sales for Beauty
- Work Location: Boston, MA: Hybrid (3 days onsite per week)
- Hybrid Schedule: description.
- "What You Will Be Doing" section: includes bullet-like paragraphs describing duties. This is responsibilities.
- Then sub-sections: Strategy & Implementation, Cross-Functional collaboration, Objective setting and execution..., Agency management, Email/SMS campaign planning & coordination, Loyalty & Subscriptions, Analytics and goal setting, Team Partnership and Accountability. All these are responsibilities/duties.
- Then "Skills Needed To Be Successful In This Role": list of skills.
- Then "Minimum Qualifications": list.
- Then Pay: "In Massachusetts, the standard base pay range for this role is $82,170 - 102,712 annually." plus note about actual salaries varying.
- Benefits: list.
- Then other fluff: Wondering if you should apply? etc. That's boilerplate/application encouragement; we should remove application instructions and EEO etc. The "Wondering if you should apply?" is promotional but not boilerplate? Might be considered fluff; but we can keep if it's substantive? It's basically encouraging to apply; we should remove application instructions. The instruction says: remove application instructions. So we should cut that paragraph.
- Also remove EEO/equal-opportunity/scam-warning boilerplate. So cut the EEO paragraph and the accommodation request etc.
- Also remove the "Founded in 1968..." etc. That's company boilerplate; remove.
- Also remove "The above statements are intended to describe..." etc.
Thus we keep:
- Intro about Beauty & Wellness division? Might be considered "About the role" or maybe not needed. The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can have an "About the role" section that includes the division description and maybe location/hybrid schedule? But location/hybrid schedule could go under Schedule section. However schedule is separate heading. We have schedule info: Hybrid (3 days onsite per week) and details. So we should create a Schedule section with that.
Pay section: we have base pay range.
Benefits section: we have list.
Responsibilities: we have the "What You Will Be Doing" and sub-sections.
Skills: we have "Skills Needed To Be Successful In This Role".
Qualifications: we have "Minimum Qualifications". Also maybe "Requirements" could be same as qualifications? The instruction includes both Requirements and Qualifications as possible headings. We have Minimum Qualifications; we could treat that as Qualifications. Requirements maybe not present; we could omit.
Thus sections: About the role (maybe include division intro and position/department?), Responsibilities, Qualifications, Skills, Benefits, Pay, Schedule.
We need to ensure we don't create sections with filler like "commensurate with experience". Not present.
Now format:
About the role
Our Beauty & Wellness division empowers consumers with trusted products that support self-care, from salon-quality styling tools to wellness devices like humidifiers and air purifiers. Our innovative products and solutions promote healthy living, elevating the lives of consumers every day. This business unit includes Braun, PUR, Honeywell, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon brands, and this role may support one or more of these brands. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! Position: Retention Manager, Curlsmith. Department: Sales for Beauty. Work Location: Boston, MA: Hybrid (3 days onsite per week).
But we already have schedule separate; maybe we should not duplicate location/hybrid in About the role. Could keep just division intro and position/department. The location/hybrid could go to Schedule. Thus About the role: include division intro and position/department. Let's craft:Our Beauty & Wellness division empowers consumers with trusted products that support self-care, from salon-quality styling tools to wellness devices like humidifiers and air purifiers. Our innovative products and solutions promote healthy living, elevating the lives of consumers every day. This business unit includes Braun, PUR, Honeywell, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon brands, and this role may support one or more of these brands. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! Position: Retention Manager, Curlsmith. Department: Sales for Beauty.
Now Responsibilities: we need to combine all duty paragraphs into a- list. The posting has paragraphs; we can turn each distinct duty into list items. Must preserve all substantive info; we should not lose details. We'll need to break down the "What You Will Be Doing" and sub-sections into list items.
Let's extract duties:
From "What You Will Be Doing":
- Creative & analytical with strong consumer insight and meticulous attention to detail as well as a test and mentality to learn, this role manages the key channels which communicate directly with Curlsmith’s consumers.
- Acting as a strategic driver of engagement and retention, the role has a strong dotted-line relationship with Organic Social, another critical direct communication channel.
- Focused on building 1st party data and audience engagement, drive frequency and value of repeat purchases.
- Working closely with DTC eCommerce team, broader marketing team, product reviews and customer service to build customer LTV.
Then "Strategy & Implementation":
- Own the customer retention strategy, leading on the reporting and optimization of relevant KPIs to drive customer lifetime value and reduce churn.
- Build a thorough understanding of our customer base that enables improved segmentation, audience targeting and personalization across all available channels.
- Own the delivery of a testing and optimization roadmap working with stakeholders and external (agency) resources to continuously improve our customer touchpoints.
- Cross-Functional collaboration. Partner with Marketing, Customer Service, Sales and Product teams to communicate, scale, and make the most of automation opportunities, ensuring winning strategies are efficiently deployed and maintained.
- Objective setting and execution driving product & service reviews, product Q&As and NPS.
- Agency management – maximize ROI from investments in tools and services through effective agency management and performance oversight.
Then "Email/SMS campaign planning & coordination":
- We already have a loyalty program and subscription scheme in place, and you will play a role in reviewing and optimizing it to maximize engagement and retention.
- Develop and manage our email campaigns and automations overseeing all campaign development and content.
- Work with internal and external creative resources.
- We have limited copywriting capabilities so strong written communication skills are required.
- Working with the DTC team, ensure we meet commercial and engagement objectives from this key sales-driving channel.
Then "Loyalty & Subscriptions":
- Create and implement annual strategies to accelerate growth and exceed goals for loyalty and subscription base targets.
- Going forward you will utilize loyalty data to drive curlsmith.com’s point-of-differentiation to build CR and LTV
- Enhance and optimize the performance of our existing subscription program to maximize commercial outcomes and customer retention.
Then "Analytics and goal setting":
- Measuring & reporting channel performance metrics, list growth, and customer cohort performance.
- Manage channel performance forecasts and weekly/monthly KPIs
- Working with the Customer Service team, monitoring consumer feedback (NPS) and fulfilment reporting to ensure best-in-class consumer experience.
Then "Team Partnership and Accountability":
- Working in close partnership with other roles and team members across the Prestige Beauty portfolio.
- Provide expertise to influence overarching marketing strategies that will align with shared DTC goals.
- Provides indirect leadership to Digital Experience team members regarding best-in-class ecommerce consumer experience.
- Exhibit and foster best practices regarding effective time use/meeting, communication, and cross-functional teamwork.
We need to ensure we didn't miss any.
Now Skills Needed To Be Successful In This Role: list of skills. We'll turn into
- .
Skills list:
- Strong analytical mindset with expertise in CRM, customer retention, lifecycle marketing, customer cohort analysis, and LTV forecasting.
- Proficiency in customer segmentation, RFM modeling, personalization strategies, and retention-focused marketing programs.
- Ability to develop and execute customer retention strategies, including loyalty and subscription programs.
- Data-driven decision maker with the ability to assess, interpret, and act on performance results.
- Experience leveraging automation tools, testing frameworks, and optimization methodologies to improve campaign performance.
- Creative thinker with a strong understanding of consumer behavior, engagement, and customer journey management.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent presentation, written, verbal, and cross-functional collaboration skills.
- Proven ability to influence, mentor, and build effective working relationships across teams and organizational levels.
Now Minimum Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- 7+ years of experience in CRM, Digital Marketing, Direct Marketing, or Lifecycle Marketing roles.
- Hands-on experience with Email Service Provider (ESP) platforms, including campaign testing and optimization.
- Experience managing customer retention initiatives, including loyalty and subscription programs.
- Experience with eCommerce platforms such as Shopify.
- Proficiency with email and SMS marketing platforms.
- Demonstrated success driving eCommerce revenue growth through CRM and retention marketing strategies.
- Experience utilizing marketing automation tools and test-and-learn methodologies.
- Authorized to work in the United States on a full-time basis.
Now Benefits: list:
- Salary + Bonus
- Healthcare
- Dental
- Vision
- Paid Holidays
- Paid Parental Leave
- 401(k) with company match
- Basic Life Insurance
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Paid Time Off (PTO)
- Paid Charitable (volunteer) Leave
- Educational Assistance
Now Pay: we have base pay range and note.
We should include Pay section with
containing the base pay range and note. Pay: "In Massachusetts, the standard base pay range for this role is $82,170 - 102,712 annually. This base pay range is specific to Massachusetts, and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees." Now Schedule: we have hybrid schedule details. Schedule: "Hybrid (3 days onsite per week). Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and
- .
Skills list:
- Strong analytical mindset with expertise in CRM, customer retention, lifecycle marketing, customer cohort analysis, and LTV forecasting.
- Proficiency in customer segmentation, RFM modeling, personalization strategies, and retention-focused marketing programs.
- Ability to develop and execute customer retention strategies, including loyalty and subscription programs.
- Data-driven decision maker with the ability to assess, interpret, and act on performance results.
- Experience leveraging automation tools, testing frameworks, and optimization methodologies to improve campaign performance.
- Creative thinker with a strong understanding of consumer behavior, engagement, and customer journey management.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent presentation, written, verbal, and cross-functional collaboration skills.
- Proven ability to influence, mentor, and build effective working relationships across teams and organizational levels.
Now Minimum Qualifications:
- Bachelor's degree in Business, Marketing, or a related field.
- 7+ years of experience in CRM, Digital Marketing, Direct Marketing, or Lifecycle Marketing roles.
- Hands-on experience with Email Service Provider (ESP) platforms, including campaign testing and optimization.
- Experience managing customer retention initiatives, including loyalty and subscription programs.
- Experience with eCommerce platforms such as Shopify.
- Proficiency with email and SMS marketing platforms.
- Demonstrated success driving eCommerce revenue growth through CRM and retention marketing strategies.
- Experience utilizing marketing automation tools and test-and-learn methodologies.
- Authorized to work in the United States on a full-time basis.
Now Benefits: list:
- Salary + Bonus
- Healthcare
- Dental
- Vision
- Paid Holidays
- Paid Parental Leave
- 401(k) with company match
- Basic Life Insurance
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Paid Time Off (PTO)
- Paid Charitable (volunteer) Leave
- Educational Assistance
Now Pay: we have base pay range and note.
We should include Pay section with