Grooming Salon Manager - Sign On and Retention Bonus

About the role

Petco is where the pets go and where the pet people go. As a Grooming Salon Leader, you will lead salon operations and team members while delivering expert grooming services to customers' pets, ensuring a positive experience and exceptional care for every pet.

Responsibilities

• Oversee day-to-day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels, execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff; provide coaching, feedback, training, and performance evaluations; foster a positive collaborative work environment
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, accommodate customer demand, balance team availability with business needs, ensure coverage during peak hours
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity; analyze data to identify areas for improvement; develop action plans
• Collaborate with store management to achieve sales targets and salon objectives; implement strategies to drive growth, expand customer base, boost profitability
• Interact professionally with pet parents; provide exceptional customer service; address grooming related inquiries; offer recommendations; resolve questions or concerns
• Stay abreast of grooming industry trends and best practices to enhance your and your team's skills
• Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning according to pet parent's instructions, breed standards, and company policies
• Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers
• Evaluate individual needs of each pet, considering coat type, skin conditions, temperament
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote overall well-being
• Always ensure the well-being and safety