Retail - Warehouse Manager

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters. Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.

The Retail Warehouse Manager reports directly to the Retail Operations Manager and Assistant Retail Operations Manager (if applicable).

Responsibilities

• People & Growth
  • Develop and implement storage systems, policies, and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
  • Contact vendors to reconcile invoice discrepancies, shortages, over shipments, or to arrange for emergency shipments or requisitions.
  • Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
  • Fulfill guests' needs quickly and efficiently.
  • Support the Retail Management team and lead warehousing plans to assure easy access and accountability of merchandise.
  • Continuously monitor and provide feedback to the Retail Buyer, Retail Operations Manager, and Assistant Retail Operations Manager regarding stock levels.
  • Remain knowledgeable and manage in accordance with applicable local, state, and federal laws.
  • Maintain a clean, safe, and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.
  • Support the operation in merchandising product to maximize sales.
  • Increase sales by promoting items or suggestive selling while on the floor or covering breaks.
  • Proactively bring sales opportunities to the team, analyzing product sales as necessary.
• Operational Excellence
  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
  • Ensure SSAfety standards are met by upholding training and daily operational expectations for department staff.
  • Manage all warehouse functions and operations for the Retail Department.
  • Oversee quality, product levels, and inventory of product.
  • Receive and process deliveries of merchandise.
  • Ensure that all merchandise is properly priced and labeled in a timely manner.
  • Provide proper care when handling and transporting merchandise.
  • Assist in the maintenance and repairs of the warehouse facility and equipment as necessary.
  • Accurately process information/merchandise through a POS system.
  • Manage Accounts Payable software for initializing processing of invoices.
• Social Responsibility & Culture
  • Promote an inclusive and supportive approach at the Unit.
  • Support the unit in being an example for Company and Client guidelines with regard to Sustainability/Conservation efforts.
  • Display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
  • Support SSA/Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our team, Executive Chef, General Manager, and HQ personnel as necessary.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates organizational and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer and/or inventory system knowledge.
• Physical ability to stand and walk for extended periods and to move and handle boxes (35 lbs – 50 lbs or more) as necessary to operation, which entails lifting and performing all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• Driving company vehicle and/or golf cart within the scope of employment requires a valid driver’s license and is subject to a DMV check.
• Two years of retail experience minimum, with three to five years of warehouse experience.
• All education backgrounds accepted; must be 18 years or older.

Benefits

• Full-Time, non-exempt, eligible for overtime pay.
• Paid Time Off plan: up to 144 hours based on tenure.
• Medical, Dental, Vision, Life Insurance, and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
• Up to 40 hours Paid Bereavement.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable.
• Tuition Discount through Partnership College.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location:
  • Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.
  • Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).
  • Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.
  • Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.