Retail Warehouse Assistant Manager

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand. As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

About the role

The Retail Warehouse Assistant Manager contributes to the success of day-to-day operations (typically Monday–Friday, with occasional weekend support) by upholding Tillamook’s brand excellence and operational standards. This role extends operational oversight through remote support, reinforcing consistency and best practices across warehouse functions. It oversees the receiving and fulfillment operation for a diverse inventory of over 500 SKUs, maintaining high standards of accuracy, efficiency, and inventory control. This role contributes directly to Direct Commerce’s multimillion-dollar revenue performance through rigorous product quality control and timely issue resolution. It also builds and maintains strong vendor relationships by proactively addressing discrepancies and driving resolution. In partnership with the Retail Manager and Retail Buying teams, this role co-develops and refines training programs to build team capability and ensure process standardization. Additionally, this role focuses on optimizing team focus and drives execution against key operational goals. The Retail Warehouse Assistant Manager models and reinforces Tillamook’s Shared Values, performance expectations, and behavior standards. Financial and operational integrity are key components of this role, including the accurate processing of refunds, credits, and returns in alignment with company standards.

Responsibilities

• Ensure all company standards for quality, customer service, health, and safety are met within the core values of Good Stewards, Uncompromising Quality, One Team, Play to Win, and Genuinely Care.
• Be adaptive to business needs by being flexible with work duties and working cross-functionally across the business.
• Assign tasks and set goals for the day; ensure the team stays on task.
• Address and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Build professional and respectful working relationships with all internal and external vendors, customers, coworkers, and management.
• Provide real-time, candid, and honest feedback to employees to ensure their success.
• Partner with Creamery management regarding trends or challenges as appropriate.
• Take an active role in improving processes by providing feedback and suggestions to management.
• Demonstrate effective communication with your team and managers.
• Demonstrate excellent time management skills with the ability to work independently with little supervision, work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
• Collaborate with the E-Commerce channel owner to align on order fulfillment, weekly shipment planning, and monthly inventory reconciliation, ensuring seamless integration between retail and e-commerce operations.
• Create and submit e-commerce weekly pick sheets.
• Partner with internal teams to plan and execute holiday, summer, and marketing activations, ensuring product readiness, inventory alignment, and operational execution.
• Unload incoming freight from trucks using a forklift, verify quantities, pricing, and freight charges, matching packing slips, invoices, and/or purchase orders.
• Send completed receiving paperwork to accounts payable, keep accurate files, and provide other clerical support necessary to pay the obligations of the organization for all external purchase orders.
• Verify and calculate all extensions and totals on invoices (calculating and taking discounts when applicable). Approve and code invoices for payment in D365.
• Maintain point of sale item database, including counts, costs, retail pricing, category, and other relevant information as directed by the Retail Buyers.
• Manage claims with vendors for credits, refunds on shortages, or damaged goods. Keep all stakeholders informed of communication and order status.
• Oversee pulling and delivery of products to all Direct Commerce departments including Creamery, PDX, Guest Experience, E-commerce, and Boardman.
• Manage the flow of freight in a FIFO manner.
• Assist with inventories by Vendor or Category on a continuous schedule, and annual physical inventory.
• Support the Creamery as a people leader with managing direct report positions including permanent and seasonal hires.
• Schedule and manage payroll for all direct reports.
• Coordinate the daily or monthly assignments of direct reports to ensure all necessary work is performed up to standard.
• Provide regular feedback and evaluations for direct reports.
• Work with L&D / P&C teams for recruiting, hiring, and training new hires.
• Support direct reports with uniforms, meals, property tours, orientation trainings, and basic employee onboarding with systems like 7Shifts and UKG.
• Maintain attendance records for direct reports.
• Assist in documentation of violations to the time and attendance policy or other TCCA policies as outlined in the employee handbook or training manuals.
• Ensure staff is a positive representation of the Creamery by following Creamery policies, health and safety practices, and all service standards associated with the department/position.
• Enforce company policies and guidelines, including ensuring all standard operating procedures (SOPs) are followed, such as OSHA/Safety documentation, OLCC permits, Food Handling permits, and equipment usage certifications.
• Other duties as needed and assigned.

Requirements

• High school diploma or GED required.
• 2+ years’ experience in retail receiving or retail warehouse position required.
• 2+ years’ knowledge of retail receiving software required (NCR Counterpoint preferred).
• 2+ years of training and leading retail warehouse associates preferred.
• Knowledge and implementation of SQF requirements preferred.
• Intermediate computer knowledge of Microsoft Word, Excel, OneDrive, Teams, and SharePoint.
• Forklift Certification or ability to get certified.
• TCCA Pallet jack certification required.

Physical requirements

• Sitting
• Standing and/or walking
• Lifting 40 lbs.
• Vision for computer and operating machinery
• Hearing for operating machinery
• Climbing ladders
• Squatting/Kneeling
• Work various shifts and weekends.

Working conditions

Warehouse: Can be noisy and crowded. The building is temperature controlled and well lit. Requires standing entire shift, walking on sales floor, and climbing ladders in storeroom. Duties may include repetitive motion of hands and lifting up to 40 pounds.