Retail Travel Agent

About the Role

Join AAA Club Alliance as an Associate Retail Travel Agent and help clients craft unforgettable domestic and international travel experiences, including cruises, land tours, flights, hotels, and more. Use your personal travel experiences to inspire and guide clients, build long-term relationships, and leverage AAA’s established travel strategy to achieve sales goals. This role offers a path for career growth through structured training, mentorship, and ongoing learning.

Responsibilities

• Use personal travel experiences to inspire and guide clients in planning trips.
• Build long-term relationships, turning first-time clients into loyal travelers.
• Leverage AAA’s travel strategy to maximize success and achieve sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips to stay ahead in the industry.

Requirements

• High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• At least 1 year of retail experience required.
• Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
• Excellent communication and customer service skills.
• Strong organizational ability and proficiency with travel booking systems and web-based applications.
• Working knowledge of geography.
• Certified Travel Associate (CTA) designation required within two years of hire (company covers cost and provides paid time for certification).
• Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state/vendor-specific screenings.

Benefits

• Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
• Paid educational trips to explore destinations firsthand.
• 3+ weeks of paid time off accrued in your first year.
• Full benefits package: medical, dental, vision, and retirement plans.
• Up to 2 weeks of paid parental leave.
• 401k plan with company match up to 7%.
• Paid company holidays.
• Company-provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Pay

Starting base compensation: $18.82 to $24.00/hourly, adjusted based on experience, geographic location, and other job-related factors. Eligible for monthly incentives averaging $550 - $1,100 per month after approximately 6 months of employment.

Schedule

• Monday–Friday: 9 AM–5:30 PM, Saturday: 9 AM–1 PM (37.5-hour work week).
• Sundays off.

Store Location: 815 Farmington Ave, West Hartford, CT 06119