Retail Thrift Store Manager

About the role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is dedicated to helping people find employment and career advancement across New York and Northern New Jersey. We foster an inclusive environment where all employees feel valued and empowered. We seek applicants from diverse backgrounds and welcome those with varying experiences and abilities.

Responsibilities

• Analyze sales reports and data to assess business needs and create strategies.
• Set Key Performance Indicators (KPIs), such as ATV, UPT, and conversion, and hold the team accountable for meeting these goals.
• Coach and motivate the sales team to meet their assigned goals and expectations.
• Demonstrate sales leadership by actively participating on the selling floor and providing guidance.
• Collaborate with the Regional/District Manager and Marketing to identify marketing opportunities that drive sales.
• Drive Goodwill brand loyalty by coaching the sales team on the Goodwill Rewards program and Mission, and educating customers about its benefits.
• Ensure all associates provide the highest level of customer service and cultivate customer relationships.
• Resolve customer complaints and issues promptly, ensuring a positive customer experience.
• Manage store Profit and Loss (P&L) by controlling expenses and labor costs to ensure profitability.
• Follow cash control procedures, including bank deposits, safe funds, and petty cash management.
• Efficiently schedule associates to maintain adequate floor coverage and process donations within budgeted payroll limits.
• Protect store assets and inventory, and report any loss prevention concerns to the Regional/District Manager.
• Implement and maintain merchandising directives, ensuring effective strategies and appropriate assortment levels.
• Ensure the selling floor is organized, clean, and visually appealing.
• Recruit, train, and develop teams, ensuring all positions are filled with qualified candidates.
• Continually assess employee proficiency and provide timely training to support their roles.
• Evaluate team performance and provide consistent feedback for improvement, bench strength planning, and succession.
• Resolve employee relations issues in a timely and effective manner, collaborating with People & Culture when necessary.

Requirements

• A High School Diploma or equivalent.
• A Bachelor’s Degree preferred.
• Minimum 5 years’ experience in retail store management.
• Proficiency in Microsoft suite and ability to adapt to internal applications.
• Strong interpersonal and communication skills (verbal and written).
• Able to stand for long periods and lift up to 50 lbs.
• Open availability for evenings, weekends, and holidays.
• Proven ability to drive and exceed individual and store results.
• Ability to build lasting relationships with colleagues.
• Ability to adapt to and engage with internal and external customers.
• Good verbal and written communication skills with customers, sales leadership team, and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and act appropriately.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree preferred.
• 5+ years of retail store management experience.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Able to stand for long periods and lift up to 50 lbs.
• Flexible availability for evenings, weekends, and holidays.
• Proven ability to drive and exceed individual and store results.
• Ability to build lasting relationships with colleagues.
• Ability to adapt to and engage with internal and external customers.
• Good verbal and written communication skills.
• Demonstrated collaborative skills and teamwork.
• Ability to receive feedback and act appropriately.
• Attention to detail and accuracy required.
• Flexibility to work a flexible schedule based on business needs.

Skills

• Microsoft Office Suite proficiency.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Customer service orientation.
• Team management and leadership skills.
• Ability to analyze data and make strategic decisions.
• Financial management and budgeting skills.
• Merchandising and visual merchandising expertise.
• Loss prevention awareness and reporting.

Benefits

• Generous time off policy.
• Health, wellness, and financial resources to support personal goals.
• Robust health benefits including medical, dental, vision, parental leaves, and company-sponsored life insurance.
• Retirement matching programs and contributions.
• Transit and commuter benefits.

Pay

Compensation details are not specified in this posting.

Schedule

Your schedule will be based on business needs.