Retail Technician

Cranberry Township, PA

The Retail Sales Technician role at uBreakiFix blends technical know‑how with strong people skills, offering a path to grow in tech while delivering exceptional customer service.

Pay

Starting pay: $17.00 per hour plus unlimited sales incentives (average additional $542 per month).

Benefits

• Comprehensive health insurance
• Retirement plans
• Employee discounts
• Paid, high‑quality training to develop technical skills
• Resources, training, and opportunities for career growth

Responsibilities

• Serve as the welcoming face of the uBreakiFix store, delivering personalized, human‑centric customer experiences.
• Utilize communication skills and the Serve, Solve, Sell™ technique to enrich the customer experience and upsell Asurion products and services while working toward sales goals.
• Assist with diagnostics, troubleshooting, and repair of customer electronic devices, learning technical specifics on the job.
• Support the dynamic needs of a retail store environment as a team player, adapting to business needs.
• Multitask across retail, technology, and sales responsibilities.

Requirements

• At least 1 year of experience in customer service or retail sales.
• Natural ability to connect with customers, making them feel heard, valued, and cared for.
• Basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and ability to multitask.