Retail Technician

About the role

Retail Sales Technician at uBreakiFix – the job that introduces techies to the world of customer service. We’re hiring individuals whose people skills go toe-to-toe with their technical know-how and want to get paid for it. You should know – this isn’t your average retail or sales job. This is the job where your knack for fidgeting with gadgets, and ability to connect with people take your career in tech to the next level. At uBreakiFix, we offer resources, training, and opportunities to elevate your career and support your personal and professional goals. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time. At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered.

Responsibilities

• Be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to customers.
• Utilize communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services.
• Work towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Use multitasking abilities to navigate the intersection of retail, tech, and sales seamlessly.

Requirements

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Benefits

• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Pay

Starting Pay: $16.25 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $542/month additional)