Retail Technician

About the role

uBreakiFix – the job that introduces techies to the world of customer service – is hiring individuals who combine their technical know-how with strong people skills. This isn't just any retail or sales job; it's where your ability to interact with customers and solve problems takes your career in tech to the next level.

Responsibilities

• Be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Leverage your communication skills to enrich the customer experience while using our Serve, Solve, Sell™ technique and upselling Asurion’s products & services.
• Work towards achieving sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting, and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and meet the surrounding market’s business needs.
• Navigate the intersection of retail, tech, and sales seamlessly.

Requirements

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (though not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Qualifications

• No formal tech experience required; high-quality paid training is provided.
• Starting Pay: $16.25 per hour + earn unlimited sales incentives. (Employees earn on average $542/month additional).
• Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Skills

• Strong communication skills.
• Basic knowledge of electronic devices (though not required).
• Ability to multitask and work in a fast-paced retail environment.

Benefits

• A comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Pay

• $16.25 per hour + earn unlimited sales incentives.

Schedule

• Retail store hours.