Retail Technical Training Coordinator- WEST

About the role

The Retail Technical Training Coordinator delivers technical training programs for automotive technicians across Goodyear Retail, using in-person, virtual, and hands-on methods. It focuses on building expertise in diagnostics, repair, safety, and emerging vehicle technologies (ADAS, EV/HEV).

Responsibilities

• Deliver technical training (in-person, virtual, and hands-on) across automotive systems and emerging technologies.
• Coach technicians in-store, conduct skill gap analyses, and improve diagnostics, productivity, and repair quality.
• Develop and facilitate training programs, including ASE and internal certification preparation.
• Track training records, certifications, and effectiveness using LMS while ensuring compliance with standards.
• Partner with internal teams to design curriculum, training materials, and technical content.
• Support new product, tool, and technology launches through structured training and field enablement.

Requirements

• Associate’s degree in automotive technology or related field required; equivalent experience (minimum 8 years) considered in lieu of a degree.
• Master ASE Automotive Technician certification (including L1) and additional ASE certifications preferred.
• Minimum of 5 years of hands-on diagnostic and repair experience, with exposure to automotive retail, dealership, OEM, fleet, or supplier environments.
• Advanced mechanical and diagnostic expertise across major vehicle systems, including strong knowledge of diagnostic strategies, tools, and service systems.
• Strong communication, coaching, and analytical skills, with the ability to simplify complex concepts, identify skill gaps, and operate independently in a field-based environment.

Qualifications

• Must reside within the assigned territory and be able to travel 75–80% including overnight.
• Must be able to perform hands-on demonstrations, meet physical requirements, and maintain a valid driver’s license.

Benefits

Goodyear offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The position requires flexibility to accommodate training schedules and may involve some evening and weekend work.

Skills

• Strong technical knowledge of automotive systems.
• Effective communication and coaching skills.
• Ability to simplify complex concepts and identify skill gaps.
• Experience with training management systems (LMS).
• Proficiency in developing and delivering training programs.

Benefits

Goodyear offers a comprehensive benefits package, including:

• Health insurance
• Retailer discount program
• Retirement savings plan
• Flexible spending accounts
• Employee assistance program

Goodyear

Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.