Retail Team Member - Bethesda

Retail Team Member

Brief Description
Brief description of Levain Bakery's history and mission.

• Vision: To give rise to lifelong memories
• Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Core Values: Welcome All, Work Hard and Be Kind, Lead with Heart, Rise Up, Savor It.

Job Responsibilities

• Team Collaboration
• Customer Service
• Operations

Team Collaboration:

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective.
• Work collaboratively with team members to ensure smooth store operations.
• Facilitate open, clear, and timely communication with your team members and management.
• Stay informed about new products, procedures, and promotions.

Customer Service:

• Greet customers with a warm and welcoming demeanor.
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards.
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery.
• Resolve customer issues promptly and courteously and operate with empathy.

Operations:

• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards.
• Adept knowledge of Toast POS system.
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared.
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces.
• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management.

Requirements

• Previous retail or customer service experience is preferred.
• Open availability: ability to work mornings, nights, weekends, and holidays.
• Ability to lift/push up to 25+ pounds, including overhead.
• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs.
• Read and communicate in English, both verbally and in writing.

Compensation & Benefits

• Compensation: $18-19.25/hour + tips
• Benefits: Health, Vision, Dental Insurance, Employer-funded Healthcare Reimbursement Account, Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
• Premiums: 14 Weeks Fully Paid Parental Leave, One Week of Paid Time Off
• Retirement: 401K with 3.5% Company Match