Retail Team Lead (PT)

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

About the Role

As part of the New Balance retail leadership team, the part‑time Retail Team Lead assists with duties such as opening/closing the store, driving results and delivering a world‑class experience for our guests. You will lead by example through New Balance’s Core Competencies.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates.
• Be results‑driven in achieving store key performance indicators through training and development of associates.
• Deliver a great guest experience utilizing our GUEST service model.
• Open and close the store.
• Follow safety and reporting regulations, including proper lifting procedures.

Requirements

• Must be 18 years of age or older.
• Supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Interest in building community.
• Familiarity with running culture.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule, which may include weekends and holidays.
• Physical ability to:
  • Lift 4 lb frequently; lift up to 8 lb occasionally.
  • Kneel or squat frequently.
  • Move boxes of product up to 50 lb (with assistance if necessary).
  • Stand for extended periods.
  • Climb ladders occasionally.
  • Climb and descend stairs frequently (depending on location).

Pay

NYC Only Pay Range: $19.55 – $24.40 – $29.30 hourly (actual base pay varies based upon relevant experience, time in role, internal equity, geographic location, and more).

Benefits

• Three medical insurance options, plus dental, vision, and life insurance.
• 401(k) plan.
• Online learning and development courses.
• Tuition reimbursement.
• $100 monthly student‑loan support.
• Mentorship programs.
• Yearly $1,000 lifestyle reimbursement (regular associates) or $300 (part‑time associates).
• Four weeks of vacation, twelve holidays, and generous parental leave.
• Associate discount.
• Temporary associates receive medical, dental, and vision coverage options.
• Part‑time associates receive 401(k), short‑term disability, a yearly $300 lifestyle reimbursement, and an associate discount.

Schedule

Flexible schedule required to meet the demands of a thriving retail business, which may entail working on weekends and holidays.