Retail Team Lead (FT)
About the role
As part of the New Balance Retail Leadership Team, full time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies.
Major Responsibilities
- Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
- Results driven in achieving our store key performance indicators through training and development of our associates
- May assist store manager in creating the schedule and taking the lead in floor moves
- Deliver a great guest experience utilizing our GUEST service model
- Operationally sound, opening/closing the store, inventory control, operational procedures
- Involved in recruiting/interviewing/hiring of top talent
- Follow safety and reporting regulations, including proper lifting procedures
Requirements for Success
- Must be 18 years of age or older
- 2 years’ retail supervisory experience preferred
- High school diploma or equivalent educational experience
- Demonstrated leadership ability
- Strong customer service and verbal communication skills
- Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
- Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)
Regular Associate Benefits
- Comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K
- Proudly offers a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally
- Yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.