Retail Systems Field Specialist
Piggly Wiggly Alabama Distributing Company, Inc. · Bessemer, AL · 1 mo ago
On-siteBusiness DevelopmentFull-time
Key Responsibilities
- Travel 60–80% (3–5 days per week) to support independent grocery store locations across a multi-state territory
- Install, configure, and deploy store technology including PCs, printers, and Android handheld devices
- Support store openings, resets, and system rollouts, including price verification and system validation
- Maintain and update asset tracking records for deployed equipment
- Deliver on-site end-user support for hardware, software, and network-related issues
- Troubleshoot printing from Microsoft Office and other applications
- Provide remote support via phone and screen-sharing tools
- Participate in an on-call rotation, including staffing a support hotline approximately one weekend per month
Training & Enablement
- Conduct in-person and remote training on proprietary web and mobile applications (pricing, ordering, claims)
- Adapt training and communication style to a wide range of technical skill levels
- Develop user confidence and promote adoption of new and existing software
Stakeholder Collaboration & Feedback
- Act as a liaison between retail locations and the distribution center’s IT and operations teams
- Gather, document, and communicate user feedback on custom applications
- Aid in user acceptance testing (UAT) for mobile and web applications
- Collaborate to resolve issues and improve system performance and usability