Retail Systems Engineer III - location Aiken, SC

Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of the cash office and address business needs and issues. This role requires 90% travel and must be located in the Augusta‑Aiken area to provide store support for that region.

Responsibilities

• Install hardware and software as necessary.
• Provide support and troubleshooting as required.
• Provide training to store teams on new procedures when necessary.
• Ensure the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self‑checkout.
• Continually improve the overall quality and performance of front‑end systems.
• Document systems to ensure effective use and efficient ongoing maintenance.
• Maintain a proactive, positive approach to problem‑solving.
• Coordinate and assist with remodels, de‑installs and special projects.
• Assist the infrastructure team as field support for networking‑related hardware and troubleshooting.
• Perform on‑call duties to provide application/hardware support during off‑hours as scheduled by a supervisor.
• Serve as backup for other on‑call team members.
• Work with third‑party break‑fix providers to help restore systems when necessary.

Qualifications

• Bachelor’s degree in computer science, mathematics, or business, or equivalent knowledge and skill from work experience.
• 2+ years of technology‑related experience.
• 2+ years of grocery retail support experience.
• Working knowledge of retail automation applications and POS systems.
• Ability to work long hours during install projects, which may require multiple nights away from home.
• Ability to juggle multiple tasks and thrive in high‑pressure environments.
• Strong troubleshooting and problem‑solving skills.
• Ability to make decisions and work without supervision.
• Basic understanding of IBM 4690 / Toshiba TCxSky OS.

Preferred Skills

• Excellent organizational and communication skills.
• Desire to learn innovative/new technologies and stay abreast of trends.
• Desire to work on complex problems.
• Collaborative mindset—works jointly with highly skilled members of the organization on different projects.
• Some knowledge of Python or running scripts.
• Basic understanding of Windows OS and setup.
• Understanding of basic network concepts and principles.