Retail Systems Engineer III

Responsibilities

• Install hardware and software as necessary.
• Provide support and troubleshooting as required.
• Train store teams on new procedures when necessary.
• Ensure the smooth opening of new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout.
• Continually improve the overall quality and performance of front-end systems.
• Document systems to ensure effective use and efficient ongoing maintenance.
• Proactively solve problems and coordinate with infrastructure team for remodels, de-installs, and special projects.
• Assist with on-call duties to provide application/hardware support during off hours as scheduled by supervisor.
• Serve as backup for other on-call team members.
• Work with third-party break-fix providers to help restore systems when necessary.

Qualifications

• Bachelor’s degree in computer science, mathematics, or business, or equivalent work experience.
• 2+ years of technology-related experience.
• 2+ years of grocery retail support experience.
• Working knowledge of retail automation applications and POS systems.

Preferred Skills

• Excellent organizational and communication skills.
• Desire to learn innovative/new technologies and stay updated with trends.
• Desire to work on complex problems and collaborate with highly skilled members of the organization.
• Basic understanding of IBM 4690/Toshiba TCxSky OS.
• Some knowledge of Python or running scripts.
• Basic understanding of Windows OS and setup.
• Understanding of basic network concepts and principles.