Retail Support Security Officer – M&S

About the role

Join Marks and Spencer as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

Responsibilities

• Create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• Prevent loss and respond to incidents, identify risks and support safe ways of working.
• Use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• Adapt quickly to changing situations to support the store when needed.

Requirements

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Benefits

• £15.15 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewals
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme