Retail Support Analyst
Main Responsibilities
Lead day-to-day execution of Retail Support for assigned areas within Forecasting & Replenishment (FaR)
Oversee 2–3 Retail Support Specialists, including workload management (projects, tickets, triage queues)
Manage a personal portfolio of projects, enhancements, and operational support activities
Partner with Corporate Operations Leadership and Retail Division Leadership to ensure system health and business continuity
Act as escalation point for complex inventory and system issues impacting stores
Support deployments, planned changes, outages, and high-priority business events (including off-hours as required)
Collaborate closely with both domestic and offshore teams to drive consistent support coverage and execution
Qualifications
Associate/bachelor’s degree preferred
Experience with grocery retail, inventory operations, or B2B support strongly preferred
Experience with planning and service tools (Blue Yonder, Oracle, ServiceNow) preferred
5 plus years' experience in support, operations, or project coordination; leadership or oversight experience preferred
Proven ability to manage multiple workstreams (team workload + individual projects) simultaneously
Strong analytical skills; ability to troubleshoot using data across multiple systems
Experience writing/running SQL queries and analyzing reports
Advanced Microsoft Office skills (Excel, Word, PowerPoint, Outlook), including PivotTables and advanced functions
Strong communication skills with ability to engage senior leadership and cross-functional teams
Ability to work independently under pressure in a fast-paced environment
Experience working with or coordinating across offshore/global teams
Ability to maintain confidentiality and handle sensitive information
Willingness to support off-hours work for deployments, outages, and critical business events
Benefits
Competitive wages paid weekly
Access to up to 50% of your earned wages before payday, via our partnership with Stream
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay)