Retail Supervisor - Tackle Warehouse/Riding Warehouse - Alpharetta, GA

About the role

The Sports Warehouse is seeking a dynamic and customer-focused individual to join our retail team as a Supervisor. This role is responsible for ensuring smooth operations and exceptional customer service in our retail stores.

Responsibilities

• Set a strong example of work ethic and accountability for the team.
• Oversee workflow to ensure daily duties are completed accurately and on time.
• Guide employees in daily operations, address special circumstances, and maintain high work standards.
• Maintain flexibility, approachability, and availability to ensure open communication with employees.
• Ensure employees understand and follow company policies and procedures.
• Confidently identify areas for improvement and develop or refine operational procedures.
• Deliver clear, impactful training that builds skills and confidence in employees.
• Offer feedback to management on employee performance and assist with performance reviews as needed.
• Maintain confidentiality and respect employee privacy in all situations.
• Work with HR to address employee issues when a manager is unavailable.
• Work positively with employees from all departments to align with company goals and deliver great customer service.
• Ensure staff uphold professional behavior and adhere to Sports Warehouse standards of conduct.
• Participate in supervisor and staff meetings as scheduled.
• Continuously develop supervisory and leadership skills through learning and self-improvement.
• Welcome customers as they enter the store and offer assistance with finding products.
• Provide thorough assistance to all customers in a friendly, professional, helpful, and knowledgeable manner.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Process customer purchases accurately, using the register or POS system.
• Maintain store inventory and appearance, engaging in replenishing merchandise, tidying up and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow team members and multi-tasking.
• Maintain a safe and clean work/shopping environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Address customer complaints or concerns, resolving issues in a professional and timely manner.
• Communicate with other departments when necessary, regarding any customer matters.
• Escalate complex issues to higher management when necessary.
• Field field questions and provide assistance to Retail Staff as necessary.
• Administer skill and process training to Retail Staff as assigned by management.
• Utilize provided training documents, tools, procedures, and programs, while also identifying any need for additional training materials or topics.

Requirements

• Previous retail and/or leadership experience desired.
• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Ability to provide feedback in a clear, concise and unbiased manner.
• Demonstrate a firm understanding of company policies and procedures.
• Ability to maintain a solution-oriented mindset and motivate others.
• Demonstrate accountability and follow through.
• Proficient in Microsoft Office Suite.
• Ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Exhibit active listening skills.
• Approach problem-solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Maintain excellent organizational skills.
• Maintain focus and attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing actively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.
• Abide by all Sports Warehouse policies and procedures.
• Represent Sports Warehouse in a favorable manner.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.

Skills

• Customer service skills.
• Leadership and supervisory abilities.
• Technical proficiency with point-of-sale systems and other retail technologies.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously.
• Problem-solving and decision-making abilities.

Benefits

• Health & Wellness: Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*
• Time Off: Paid vacation*
• Time Off: Paid sick time*

Pay

$20–$22 per hour

Schedule

Monday–Friday, Saturday shift required

Full-time (40 hours/week)