Retail Supervisor Sales - Inside Sales

About the Company

Spenard Builders Supply is Alaska's choice for building materials and home improvements, serving residential and commercial builders, specialty contractors, government institutions, and do-it-yourselfers. As part of Builders FirstSource, the largest U.S. supplier of building products, we provide an integrated homebuilding solution, including manufacturing, supply, delivery, and installation for structural and related building products.

About the Role

Assists with overseeing and may direct the daily activities of retail store operations, ensuring high customer service levels with a focus on meeting sales goals.

Responsibilities

• Assists in daily operations of retail sales, quotes/estimates, material take-offs, generating purchase orders, pricing, and product delivery.
• Maintains retail floor quality, including signage, pricing, inventory selection, and promotional displays; verifies special advertised merchandise is in stock and properly signed and priced.
• Coordinates product knowledge training for sales personnel and customers.
• Ensures compliance with credit and check cashing procedures.
• Assists with loss prevention programs, including security, safety, and maintenance of equipment, vehicles, and property.
• Investigates and resolves customer issues related to order processing, deliveries, inventory, pricing discrepancies, and determines corrective actions.
• May prepare purchase orders to maintain adequate inventory, specifying product types, quantities, and delivery schedules.
• Assists with sales, inventory, and schedule reports; collaborates with management to improve workflow, simplify reporting, or implement cost reductions.
• Opens and closes the store as scheduled.
• Leads and directs employees, including assigning tasks, monitoring progress, providing guidance, addressing escalated issues, and training less experienced team members.
• May provide input on employee performance to management.
• Understands and observes all safety procedures to prevent injury; attends periodic safety meetings and may recommend safety improvements.
• Performs other duties as assigned.

Requirements

• High school diploma or GED and five years of retail or sales experience; or equivalent combination of education and experience.

Skills

• Working knowledge of company products and the building industry.
• Strong verbal and written communication skills.
• Strong math skills.
• Aptitude for reading and understanding moderately complex instructions or drawings.
• Broad computer knowledge, including Point-of-Sale (POS) equipment.
• Knowledge of Microsoft Office Suite and enterprise resource planning (ERP) programs.

Work Environment & Physical Activity

• Subject to both typical office environments and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.
• Frequent standing and walking for extended periods.

Benefits

Builders FirstSource offers competitive, affordable benefits designed to support employees and their families, including health, wellness, and financial security plans. View all benefit offerings.