Retail Supervisor-OUTLETS AT CASTLE ROCK

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrive in a customer-first based retail environment.
• Able to foster a customer-focused selling culture.
• Able to communicate effectively, be open to feedback, and adapt quickly.
• Able to provide in the moment coaching to associates.
• Able to de-escalate store and customer situations effectively.

Requirements

• High school diploma, GED certificate, or Relevant Work Experience

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Ability to lead with curiosity and humility.
• Ability to build high performing teams for today and tomorrow.
• Ability to influence and inspire with vision and purpose.
• Ability to observe, engage, and connect.
• Ability to strive for operational excellence and deliver business results.

Skills

• Customer service skills
• Leadership skills
• Teamwork skills
• Problem-solving skills
• Communication skills

Benefits

• Career Development
• Medical, Dental and Vision Benefits
• 401k Plan
• PTO
• 40% Discount
• Parental Leave
• Fun Stores

Pay

$20.16 per hour

Schedule

On-site