Retail Outlet Supervisor

Principal Duties

• Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
• Serves as a team member or subject matter expert on formal projects or within the department.
• Effectively engages in change affecting her/him, communicating appropriately with supervisor.
• Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
• Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

Community Engagement

• Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
• Maximizes the value of donated goods from salvage through strategic pricing methods, while managing different types of salvage commodities.
• Carefully coordinate the proper rotation of goods in the outlet to ensure a continuous flow of new merchandise.
• Train and coach all employees to reach their potential as a highly productive and collaborative member of the team.
• Oversee and ensure adequate coverage at POS, sales floor and production.
• Aid in the hiring process of associates, new hire orientations and training as needed.
• Function as a customer service manager (CSM); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Work with Outlet Management to conduct apprehensions following established loss prevention policies and procedures.
• Accurately complete data entry of required reports on time.
• Share with leadership insight or concerns found in report data or other documentation.
• Plan and organize work assignments to increase customer service and protect assets.
• Provide hands on leadership to motivate employees to increase employee satisfaction.

Requirements

• Two years of supervisory experience preferred.
• Forklift certification.
• Ability to work flexible schedule as business warrants; including nights and weekends.
• Must have working phone that allows for communication accessibility.
• Ability to operate heavy machinery.

Core Cultural Competencies

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands

• Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds.
• Moves about to accomplish tasks.
• Lift: Raises objects from lower to higher position or moves objects horizontally.
• Reach: Extending upwards or downwards to retrieve objects.
• Stoop, kneel crouch or crawl: Positions self to retrieve objects.
• Worker is subject to weather conditions (hot, humid, dry, cold etc.).
• Worker is subject to human blood, body fluids or tissue.
• Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• Regularly stands for long periods of time.
• Required to hear and respond to warning devices on equipment.
• Vision Required for while using computer keyboard and work with written and electronic information and to assess store and warehouse operations.

Compensation and Benefits

• Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria when determining placement within the salary range for this position.
• Participation in an incentive plan is possible but not guaranteed.
• The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.